Installer/Trainer Part Time

Sorenson Communications • Texas - Remote, TX

1d

About The Position

CaptionCall is seeking a caring, customer-service-oriented Installer/Trainer who enjoys helping people with hearing loss communicate. This hands-on role involves installing CaptionCall phones and individually training customers in their homes to use the phone and its features. The position offers a flexible schedule and independent work, with potential for career growth and advancement. Compensation includes hourly pay of $12.22–$19.52, depending on location and relevant experience, plus piece-rate incentives for completed installations and service calls. The role has no supervisory responsibilities and requires travel of less than 25%.

Requirements

• High school diploma or GED.
• Basic computer knowledge and experience.
• Ability to provide excellent customer service.
• Ability to communicate effectively in English through reading, writing, speaking, and listening.
• Ability to work evenings and weekends as needed.
• Ability to drive and travel by air as needed.
• Ability to tailor service to individual customers’ unique needs.
• Reliability, organization, and punctuality.
• Ability to sit or stand for extended periods in an office environment.
• Hand and finger dexterity to operate a computer keyboard, mouse, and tools, and handle other computer components.
• Regular and predictable attendance.
• Integrity and ability to maintain highly confidential and sensitive information in strict confidence.

Nice To Haves

• Sales experience.
• Experience working in the hearing health field.
• Experience working with senior citizens.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Courteously train customers to use the phone and its features.
• Promote the CaptionCall service.
• Create lead-generation activities and generate referrals.
• Attend and participate in trade shows and other corporate events as assigned.
• Guide other CaptionCall activities and make recommendations for expanding the business’s breadth and reach.
• Recruit and refer potential Installer/Trainer candidates to support local installations and events.
• Complete assigned service calls.
• Accurately maintain customer records.
• Complete required reports and submit invoices and feedback on customer interactions.
• Retrieve and clean phones from former customers.
• Maintain sufficient equipment and supplies inventory to service customers.
• Adapt to new responsibilities as necessary and perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED