Installer Trainer

California Closets•Sacramento, CA

2d•$20 - $30•Onsite

About The Position

The Installer Trainer works with the Installation leadership team and National Install Trainer to develop and deliver a sustainable skills-development and training program for installers. The role also supports showroom projects and the rollout of new and updated standard operating procedures (SOPs). This position contributes to team development, installation quality, and client satisfaction. Most training takes place at job sites, where the trainer is also responsible for completing installations as part of the training role. The position includes in-house and field training, skill assessments and certifications, site visits to address quality issues or client concerns, and coaching in partnership with installers’ leaders. The schedule is Monday through Thursday, 7:00 a.m. to 5:30 p.m., at the Sacramento location. Pay is $20–$30 per hour based on experience; the posting also lists a minimum hourly pay of $20.

Requirements

High school diploma and/or GED.
Certified Master Level cabinetry or carpentry skills.
At least 2 years of experience in construction and/or the home renovation or improvement industry.
At least 2–3 years of training experience.
Ability to provide an exceptional client experience aligned with company values.
Ability to model CC Core Values and 10 Serving Basics.
Thorough knowledge of millwork and related materials and hardware, including door styles, finishes, decorative hardware, countertop surfacing, glass, or molding.
Strong leadership skills and excellent oral, written, and listening communication skills.
Ability to manage multiple tasks and priorities and adapt to changing situations.
Proficiency in math, including fractions and metric unit measurements.
Commitment to fostering a safe, event-free work environment.
Tech savvy and able to quickly learn and use business systems such as CAD, Epicor, Salesforce, and Microsoft Office.
Valid driver’s license, current vehicle registration, and a driving record acceptable to the company; must maintain a valid license and clean driving record.
Minimum vehicle insurance coverage and ability to maintain the vehicle in good repair.
Successful completion of an MVR and background check.

Nice To Haves

College, trade, or vocational school experience.
Drafting experience.

Responsibilities

Assist with training and onboarding new installers, modeling internal programs such as CC Values and 10 Serving Basics.
Assess each installer’s skill level on an ongoing basis and create plans to advance their skills.
Train installers primarily at job sites and complete installations as part of the training role.
Communicate installer skill levels to the Installation leadership team and Project Service Coordinator.
Conduct in-house and field training with a focus on safety.
Ensure installers follow the installation competency model and meet installation specifications and quality standards; hold staff accountable for finished work and communication.
Perform skill-level certifications.
Visit job sites to assess quality issues or client concerns.
Partner with the National Install Trainer to provide feedback on SOP changes and identify opportunities, training needs, or resources for the Install team.
Train the Install team on new and updated SOP processes.
Contribute to training events.
Prepare folder write-ups and communicate job information.
Collaborate with other managers to improve communication and information flow between teams.
Assist with high-profile installations in the field when needed.
Work with Plan Review and the Special Services Coordinator to ensure scheduled go-backs are completed according to plan.
Work with installation teams on goals, including Save %, low defect rate, and NPS.
Attend meetings and training sessions as needed.
Provide coaching feedback in partnership with installers’ leaders.
Ensure compliance with company standards for cost control, waste reduction, quality, OSHA, and safety.