Field Installer/Trainer

Sorenson Communications•Cleveland, OH

10d

About The Position

The Field Installer/Trainer travels to customer homes and businesses to provide training, service calls, and new installations of Sorenson Video Relay Service (VRS) equipment in an assigned area. The role uses American Sign Language (ASL) to educate customers on using VRS devices and the features and benefits of Sorenson services and products. The employee may also participate in outreach events and seminars with Sales/Outreach and Marketing groups, educating institutions, customers, organizations, and Deaf constituents about Sorenson VRS and communicating with hearing constituents. The position requires extensive experience installing Sorenson VRS equipment and providing customer service, along with knowledge of videophone and network installations. Local daily travel is 50–75%, and the employee must be willing and able to travel long distances by automobile or airplane and stay overnight. The employee must have daily access to personal transportation, maintain a personal high-speed Internet connection at home, and use Sorenson as the default provider on work videophone and mobile devices with an active local number. The role requires excellent written and ASL communication skills, computer and Internet knowledge, and the ability to install and work with networking equipment and address firewall requirements in coordination with IT and Network Administrators. Employees in roles requiring face-to-face interactions must comply with the company’s vaccination policy or its exemption process. The role involves access to highly confidential information, which must be kept strictly confidential.

Requirements

Fluency in American Sign Language (ASL).
Extensive experience installing Sorenson VRS equipment and providing customer service.
Expertise in videophone and network installations, including T1, DSL, and high-speed cable Internet.
Excellent written and ASL communication skills.
Daily access to personal transportation and ability to provide required documentation, including insurance and registration.
Willingness and ability to travel long distances by automobile or airplane and stay overnight.
Excellent computer skills and understanding of the Internet, routers, hubs, and switches, including how to install them.
Maintain a personal high-speed Internet connection at home.
Have Sorenson Communications selected as the default provider, with an active local number, for work videophone and mobile devices.
Understand firewalls and be able to work with IT and Network Administrators to open required ports.
Be a team player with a positive attitude.
Ability to lift 50 pounds and sit for long periods.
Possess the integrity to maintain confidential employee, customer, and technology information in strict confidence.
For roles requiring face-to-face interactions, comply with the company vaccination policy or its vaccination exemption process.

Responsibilities

Communicate in American Sign Language (ASL) to teach customers how to use their Video Relay Service devices.
Travel to customer homes and businesses to provide VRS training, service calls, and new installations of Sorenson equipment in the assigned area.
Educate new and existing customers about the features and benefits of SVRS services and products.
Participate in events with Sales/Outreach and Marketing groups to educate institutions, customers, and organizations about Sorenson VRS.
Participate in seminars and training sessions for Deaf constituents on using Sorenson services to communicate with hearing constituents.
Work with IT and Network Administrators to open the required ports for Sorenson equipment.
Perform other duties as assigned.