Field Installer/Trainer

CaptionCall by Sorenson•Orlando, FL

9d•$13 - $22

About The Position

The Field Installer/Trainer travels to customer homes and businesses in an assigned area to install Sorenson equipment and provide Video Relay Service (VRS) training and service calls. The role uses American Sign Language (ASL) to educate new and existing customers about Sorenson VRS devices, services, features, and benefits. The Outreach Trainer may also support Sales/Outreach and Marketing events and lead seminars or training sessions for Deaf constituents on using Sorenson services to communicate with hearing people. Local daily travel is 50–75%. The role involves face-to-face interactions and may be subject to the company’s vaccination or testing policy. The position has access to highly confidential information and requires maintaining it in strict confidence.

Requirements

Fluency in American Sign Language (ASL).
Extensive experience installing Sorenson VRS equipment and providing customer service; expertise in videophone and network installations, including T1, DSL, and high-speed cable Internet.
Excellent written and ASL communication skills.
Daily access to personal transportation and willingness and ability to provide required documentation, including insurance and registration.
Willingness and ability to travel long distances by automobile or airplane and stay overnight.
Excellent computer skills and understanding of the Internet, routers, hubs, switches, and how to install them.
Maintain a personal high-speed Internet connection at the place of residence.
Have Sorenson Communications selected as the default provider, with an active Local Number, for work VP and mobile devices.
Understand firewalls and work successfully with IT and Network Administrators to open required ports for Sorenson equipment.
Be a team player and maintain a positive attitude.
Ability to lift 50 pounds and sit for long periods of time.
Maintain the integrity required to keep confidential employee, customer, and technology information strictly confidential.
Comply with the company’s vaccination or testing requirements as applicable to the role.

Responsibilities

Communicate in ASL to educate customers on using their Video Relay Service device.
Travel to customer homes and businesses to provide VRS training and service calls and install Sorenson equipment in the assigned area.
Educate new and existing customers about the features and benefits of SVRS services and products.
Participate in events with Sales/Outreach and Marketing groups to educate institutions, customers, and organizations about the benefits of Sorenson VRS.
Participate in seminars and training sessions for Deaf constituents on using Sorenson services to communicate with hearing constituents.
Perform other duties as assigned.