CBP Installer/Trainer

Forterra

3d•Remote

About The Position

The CBP Installer/Trainer is a temporary role estimated to last six months, with an anticipated January 2027 start. The position is remote within a CBP Southwest Border Sector and requires up to 50% travel to installation and training sites. The role reports to the Customer Experience (CX) Team and serves as the subject matter expert for EdgeRelay deployments and training on the ATAK/goTenna ecosystem. The position conducts in-person and virtual training using presentations, hands-on classroom product use, and potentially outdoor Checks on Learning. It also coordinates with CBP Sectors and Stations, troubleshoots equipment and training issues, gathers feedback, and prepares After Action Reports. Installation duties include coordinating site access, personnel, and equipment logistics; setting up and physically installing goTenna EdgeRelays; and performing tuning, testing, inspection, and updates. The role participates in onboarding and periodic training updates, refines training materials and deployment processes, documents use cases and issues, and supports troubleshooting with CX and other departments. The position may require eligibility to obtain and maintain a U.S. security clearance.

Requirements

Ability to receive a successful CBP Background Investigation.
Located in or near a CBP sector on the Southern Border.
Ability to commute to Station training and installation sites within the region.
Ability to lift and carry 50 pounds.
Ability to walk distances up to 0.5 miles on moderate terrain, including rocky footing and hills.
Ability to work outdoors in temperatures and UV conditions expected along the southern border.
Participate in preliminary onboarding to gain advanced knowledge of the goTenna Pro X series and related hardware, software, solution deployability, training documentation, and processes.
Participate in periodic training updates addressing changes to products or curriculum, including CBP goTenna EdgeRelay or Seamless Integrated Communications (SIC) network products.
Participate in logistics planning meetings before assigned or related installation and training deployments.
Coordinate with CBP and CX to update and refine training and installation processes to meet operational needs.
Be responsive to CX and related departments to troubleshoot technical issues with CBP-owned goTenna equipment.
Ensure compliance with all regulatory requirements.

Nice To Haves

Professional experience working directly with CBP.
Hands-on experience using and/or installing tactical radios and related equipment.
Experience with goTenna equipment and ATAK.

Responsibilities

Serve as the subject matter expert for EdgeRelay deployments and training on the ATAK/goTenna ecosystem.
Coordinate site access and required personnel, including escorts and tower climbers for installations and students, TAK Coordinators, and escorts for training.
Unbox and perform initial setup of EdgeRelays; conduct physical installation, tuning, and post-installation functional testing.
Inspect, update, and validate existing EdgeRelays.
Lead in-person and virtual classroom-based training sessions and conduct onboarding training and troubleshooting at CBP Sector Train the Trainer sessions.
Refine and validate training documentation, materials, curriculum, and installation planning and execution processes with CBP and CX.
Create and conduct Checks on Learning and related small field exercises.
Troubleshoot installation, training, and product issues and respond to CX and other departments, including Product Management and Engineering.
Coordinate logistics for equipment shipping and receipt and participate in planning meetings before installation and training deployments.
Collect training feedback and generate an After Action Report related to training.
Document current use cases, issues, and opportunities.
Participate in preliminary onboarding and periodic training update sessions covering products, curriculum, and deployment processes.
Ensure compliance with regulatory requirements and perform other related duties as required.