CBP TAK/goTenna Trainer

Forterra

3d•Remote

About The Position

This temporary role is estimated to last six months, with an anticipated January 2027 start. The position is remote within a CBP Southwest Border Sector and requires up to 50% travel to installation and training sites. The CBP Trainer conducts in-person and virtual training on ATAK and the goTenna ecosystem, using presentations, hands-on classroom product instruction, and potentially outdoor checks on learning. The Trainer serves as the subject matter expert for training on the ATAK/goTenna ecosystem. The role includes coordinating with sectors and training participants, troubleshooting, collecting feedback, refining and validating instructional materials, and preparing an After Action Report related to training. The Trainer also participates in onboarding and periodic product or curriculum updates, supports Train the Trainer sessions, and coordinates with CBP and CX to keep training and installation processes aligned with operational needs.

Requirements

Ability to receive a successful CBP Background Investigation.
Geographically located in or near a CBP sector.
Ability to commute to Station training sites within the assigned region.
Ability to work remotely with up to 50% travel to installation and training sites.
Participate in onboarding and periodic updates to maintain knowledge of products, curriculum, and training processes.

Nice To Haves

Professional experience working directly with CBP.
Hands-on experience using and/or installing tactical radios and related equipment.
Experience with goTenna equipment and ATAK.

Responsibilities

Coordinate site access and required personnel, including students, TAK Coordinators, and escorts.
Lead in-person and virtual classroom-based training sessions.
Refine and validate training documentation and materials.
Create and conduct checks on learning and related small field exercises.
Coordinate with sectors receiving training, troubleshoot issues, collect training feedback, and generate an After Action Report.
Participate in preliminary onboarding covering goTenna Pro X series equipment, related hardware and software, solution deployability, and training documentation and processes.
Participate in periodic training update sessions to address product or curriculum changes.
Conduct virtual or onsite onboarding training and troubleshooting at CBP Sector Train the Trainer sessions.
Participate in logistics planning meetings ahead of assigned or related training deployments.
Coordinate with CBP and CX to update and refine the training curriculum and installation planning and execution process to meet operational needs.
Document current use cases, issues, and opportunities.
Respond to CX and other departments, including Product Management and Engineering, to troubleshoot technical issues related to CBP-owned goTenna equipment.
Ensure compliance with regulatory requirements.
Perform other related duties as required.