Field Installer/Trainer

Sorenson Communications•Orlando, FL

About The Position

The Field Installer/Trainer travels to customer homes and businesses in an assigned area to install Sorenson equipment, provide service calls, and train customers to use Video Relay Service (VRS) devices and services. The role communicates with customers in American Sign Language (ASL), explains product features and benefits, and may support outreach events and seminars for Deaf constituents, institutions, customers, and organizations. Local daily travel is 50–75%, with possible long-distance travel and overnight stays. The role requires personal transportation, a personal high-speed Internet connection, and the ability to lift 50 pounds and sit for long periods. Face-to-face roles are subject to the company’s vaccination policy, including proof of vaccination or compliance with its exemption process. Employees must maintain strict confidentiality of sensitive employee, customer, and technology information.

Requirements

Fluency in American Sign Language (ASL).
Extensive experience installing Sorenson VRS equipment and providing customer service.
Expertise in videophone and network installations, including T1, DSL, and high-speed cable Internet.
Excellent written and ASL communication skills.
Daily access to personal transportation and willingness and ability to provide required documentation, including insurance and registration.
Willingness and ability to travel long distances by automobile or airplane and stay overnight.
Excellent computer skills and understanding of the Internet, routers, hubs, switches, and their installation.
Maintain a personal high-speed Internet connection at the place of residence.
Have Sorenson Communications selected as the default provider, with an active local number, for work videophone and mobile devices.
Understand firewalls and work successfully with IT and network administrators to open required ports for Sorenson equipment.
Be a team player with a positive attitude.
Ability to lift 50 pounds and sit for long periods.
Possess the integrity to maintain sensitive employee, customer, and technology information in strict confidence.

Responsibilities

Communicate in ASL to teach customers how to use their Video Relay Service device.
Travel to customer homes and businesses to conduct VRS training, service calls, and new equipment installations in the assigned area.
Educate new and existing customers about the features and benefits of Sorenson VRS services and products.
Participate in outreach and marketing events at educational institutions and with customers and organizations.
Participate in seminars and training sessions for Deaf constituents on using Sorenson services to communicate with hearing constituents.
Perform other duties as assigned.