Field Installer/Trainer

CaptionCall by Sorenson•Cleveland, OH

22h•$13 - $22

About The Position

The Field Installer/Trainer travels to customer homes and businesses in an assigned area to install Sorenson Video Relay Service (VRS) equipment, provide service calls, and train customers to use their devices and services. The role uses American Sign Language (ASL) to educate new and existing customers about product features and benefits. The employee may also take part in outreach events and seminars with Sales/Outreach and Marketing groups, educating customers, institutions, organizations, and Deaf constituents about Sorenson VRS and communicating with hearing constituents. Local daily travel is estimated at 50–75%. The position requires access to personal transportation and may involve long-distance automobile or air travel and overnight stays. Estimated pay is $11.01–$17.45 per hour, including hourly pay and piece rate. Mileage reimbursement is offered. The position requires maintaining the confidentiality of sensitive employee, customer, and technology information. Roles involving face-to-face interaction are subject to the company vaccination policy; employees must meet vaccination or testing requirements as applicable under that policy.

Requirements

Fluency in American Sign Language (ASL).
Extensive experience installing Sorenson VRS equipment and providing customer service.
Expertise in videophone and network installations, including T1, DSL, and high-speed cable Internet.
Excellent written and ASL communication skills.
Daily access to personal transportation and willingness and ability to provide required documentation, including insurance and vehicle registration.
Willingness and ability to travel long distances by automobile or airplane and stay overnight.
Excellent computer skills and understanding of the Internet, routers, hubs, switches, and how to install them.
Maintain a personal high-speed Internet connection at the place of residence.
Have Sorenson Communications selected as the default provider, with an active Local Number, for work VP and mobile devices.
Understand firewalls and work successfully with IT and Network Administrators to open the required ports for Sorenson equipment.
Be a team player with a positive attitude.
Ability to lift 50 pounds and sit for long periods.
Maintain the confidentiality of sensitive employee, customer, and technology information.
Comply with the company vaccination policy or applicable vaccination/testing requirements for the role.

Responsibilities

Communicate in American Sign Language (ASL) to teach customers how to use their Video Relay Service device.
Travel to customer homes and businesses to provide VRS training, service calls, and new installations of Sorenson equipment in the assigned area.
Educate new and existing customers about the features and benefits of SVRS services and products.
May participate in outreach and marketing events at educational institutions and with customers and organizations to explain the benefits of Sorenson VRS.
Participate in seminars and training sessions for Deaf constituents on using Sorenson services to communicate with hearing constituents.
Perform other duties as assigned.