Field Trainer

Smoothie King•Coppell, TX

About The Position

The Field Trainer is responsible for training and supporting franchise teams during new store openings. As a subject matter expert on Smoothie King brand requirements and standards, the Field Trainer helps set stores up for success by ensuring team members are motivated and equipped with the skills, knowledge, and ability to deliver a consistent, high-quality guest experience. The role provides guidance during pre-opening and early development, works closely with franchisees and management to address training and operational challenges, and helps stores achieve their opening dates. The Field Trainer conducts in-person training for new and existing team members through hands-on demonstrations, role-playing, and on-the-job practice. The role evaluates performance and adherence to quality, service, cleanliness, brand, and health and safety standards; builds an engaging learning environment; and prepares post-opening summaries of business trends and team capabilities. The Field Trainer reviews observations and recommendations with franchisees and Operations Consultants and works with the training department and management to improve training programs and processes. The position also stays informed about restaurant operations, training methods, and applicable local health and safety regulations, and represents Smoothie King’s brand values during training and store openings.

Requirements

Two years of directly related experience in the franchise and/or food and beverage industry.
One year of experience with hands-on or classroom training.
Intermediate to advanced experience with Microsoft Office, including Word, Outlook, PowerPoint, and Excel.
Strong interpersonal skills and excellent written and verbal communication skills.
Ability to deliver results with minimal supervision and work collaboratively in a fast-paced environment.
Professional demeanor when interacting with franchisees and team members.
Ability to communicate results, directives, and follow-ups clearly and professionally.
Genuine desire to serve guests, franchisees, and the team.
Personable and friendly attitude in the face of adversity.

Nice To Haves

Associate or undergraduate degree preferred.
ServSafe Certification preferred.
Store-level management experience preferred.
Personal passion for health and fitness is a plus.

Responsibilities

Provide guidance and support during pre-opening and early development of new stores, working with franchisees and management to address training challenges and operational procedures and help achieve the store opening date.
Conduct in-person training for new and existing team members, including hands-on demonstrations, role-playing, and on-the-job training.
Monitor and evaluate team member performance for adherence to quality standards, food preparation techniques, service, cleanliness, brand policies, and health and safety regulations.
Build rapport and foster a positive learning environment that promotes teamwork, collaboration, and team member development.
Prepare a training summary after each store opening, including business trends and observations of team skills, and review findings and improvement recommendations with the franchisee and Operations Consultant.
Improve training effectiveness and processes based on feedback and identified gaps or opportunities.
Collaborate with the training department and management to develop training programs tailored to new restaurant openings.
Stay updated on industry trends, best practices, and emerging technologies related to restaurant operations and training methods.
Stay informed about local health and safety regulations and ensure training materials and procedures comply.
Represent the brand during training sessions and new store openings, embodying its values and culture.
Deliver results with minimal supervision while working collaboratively in a fast-paced environment.
Interact professionally with franchisees and their team members, communicate results and follow-ups clearly, and maintain a personable and friendly attitude in challenging situations.