Installer/Trainer Full Time

Sorenson Communications•Shreveport, LA

12d

About The Position

CaptionCall is seeking a caring, customer-service-oriented Installer/Trainer who enjoys helping people with hearing loss communicate. This hands-on role involves visiting customers in their homes, installing and troubleshooting CaptionCall phones, and providing individual training on the phone and its features. The position offers a flexible schedule, independent work, and potential for career growth and advancement. It has no supervisory responsibilities and requires less than 25% travel. The role includes promoting CaptionCall services, generating leads and referrals, supporting trade shows and other company events, completing assigned service calls, maintaining customer records and equipment inventory, and retrieving and cleaning phones from former customers. The position may involve evenings and weekends as needed, as well as driving and air travel. It requires regular and predictable attendance and access to highly confidential information, which must be kept strictly confidential.

Requirements

High school diploma or GED.
Basic computer knowledge and experience.
Ability to provide excellent customer service.
Ability to communicate effectively in English through reading, writing, speaking, and listening.
Ability to work evenings and weekends as needed.
Ability to drive and travel by air as needed.
Ability to tailor service to individual customers' unique needs.
Reliability, organization, and punctuality.
Regular and predictable attendance.
Integrity and ability to maintain highly confidential information in strict confidence.
Ability to sit or stand for extended periods in an office environment.
Hand and finger dexterity to operate a computer keyboard, mouse, and tools and handle other computer components.

Nice To Haves

Sales experience.
Experience working in the hearing health field.
Experience working with senior citizens.

Responsibilities

Install and troubleshoot CaptionCall phones.
Courteously train customers to use the phone and its features.
Promote the CaptionCall service.
Create lead-generation activities and generate referrals.
Attend and participate in trade shows and other corporate events as assigned.
Support other CaptionCall activities and make recommendations for expanding the business's breadth and reach.
Recruit and refer potential Installer/Trainer candidates to support local installations and events.
Complete assigned service calls.
Accurately maintain customer records.
Complete required reports and submit invoices and feedback on customer interactions.
Retrieve and clean phones belonging to former customers.
Maintain adequate equipment and supply inventory to service customers.
Adapt to new responsibilities as necessary and perform other duties as assigned.
Maintain confidential employee, customer, and technology information.