Installation Technician

Safe Haven Security Services, LLC.•Coachella, CA

About The Position

Safe Haven Security is seeking an Installation Technician / Security Advisor to install, service, and troubleshoot residential alarm and automation systems. The role focuses on ensuring security systems function properly and perform optimally while delivering customer service and peace of mind. The technician also consults with customers about their security needs and suitable solutions, tests installed systems, explains how to use them, and maintains accurate installation, service, and inventory records. The position requires staying informed about security systems, emerging technologies, and industry standards in a fast-paced work environment. The role involves physical work in varied indoor and outdoor conditions, including climbing ladders, working in tight spaces and at elevated heights, handling tools and small components, lifting objects up to 50 pounds, and driving a personal vehicle for extended periods throughout the day. Candidates must meet the stated physical requirements and maintain auto insurance and driving credentials that meet company standards. A high school diploma or equivalent is required, as is the ability to obtain or possess an alarm agent permit where applicable.

Requirements

Ability to obtain or possess the basic tools necessary for the job duties.
Proficiency installing, troubleshooting, and maintaining security alarm systems, including control panels, sensors, cameras, and related equipment.
Excellent interpersonal and communication skills for professional, courteous customer interactions and clear instructions.
Ability to diagnose and efficiently resolve technical issues using problem-solving skills.
Auto insurance coverage must meet company standards throughout employment.
Ability to obtain or possess an alarm agent permit where applicable and in accordance with applicable laws.
Ability to obtain or possess a valid driver's license; driving history must meet company standards throughout employment.
High school diploma or equivalent.
Ability to stand for sustained periods, climb ladders, and maneuver in tight spaces.
Ability to use hand and power tools and handle small components accurately.
Ability to lift, carry, and position objects weighing up to 50 pounds, potentially overhead or in awkward positions.
Keen eyesight for detailed work.
Ability to bend, crouch, reach, and maintain balance while working on ladders or at elevated heights.
Ability to work in indoor and outdoor environments, including temperature fluctuations and inclement weather.
Ability to drive a personal vehicle for long periods throughout the day.

Responsibilities

Install security alarm systems, including control panels, sensors, cameras, and related equipment.
Consult with customers to understand their needs and recommend appropriate security solutions.
Diagnose and troubleshoot technical issues with customer security alarm systems, identify root causes, and implement solutions.
Test installed systems and make necessary adjustments or repairs.
Educate customers on the use and functionality of their security alarm systems.
Complete installation reports, service tickets, and inventory records accurately and keep documentation up to date.
Stay informed about security alarm systems, emerging technologies, and industry standards.