Installation Technician

Planned Systems International, Inc. • Arlington, VA

1d

About The Position

Planned Systems International (PSI), an Enterprise IT services company, is seeking an IT Installation Hardware Technician for a team providing IT repair, maintenance, operations, logistics, and engineering services. The work supports secure, reliable, and uninterrupted availability of Endpoint IT Systems for Federal Government organizations. The role troubleshoots and resolves common hardware and network problems; diagnoses issues with standard office devices; performs basic hardware installation and setup; updates standard operating procedures; and validates and escalates support tickets. The technician participates in special projects and daily operations while providing courteous, customer-focused service. Other duties may be assigned to meet business needs. The position includes walking to multiple offices at the customer site to survey and deliver replacement desktop and laptop hardware. PSI describes its benefits for full-time, benefits-eligible employees.

Requirements

• Active T3 investigation.
• Ability to obtain and maintain necessary security clearances for access to classified information.
• DoD 8140 IAT Level II certification, such as CompTIA Security+ CE.
• DoD 8570 compliance, including appropriate training and/or certification for the computing environment.

Nice To Haves

• Eight or more years of relevant professional experience.

Responsibilities

• Troubleshoot and resolve common hardware and network issues, including video cards, desktop and laptop issues, cabling and physical-layer networking issues, and printer troubleshooting or maintenance.
• Diagnose and resolve problems with desktop systems, printers, digital senders, mobile devices, and other standard office equipment.
• Perform basic hardware tasks as directed, including cable management, desktop PC and monitor installation, KVM setup, and laptop imaging and issuance.
• Provide input to and update standard operating procedures.
• Validate ticket information for completeness and accuracy, and escalate issues through the ticketing system or requests for assistance as needed.
• Participate in or lead special projects and day-to-day operations.
• Remain customer-focused and provide a high level of customer service.
• Interact daily with the supervisor, peers, and customers in a polite and friendly manner.
• Walk to multiple offices at the customer site to survey and deliver replacement desktops and laptops.
• Perform other duties as assigned to meet business needs.

Benefits

• Paid leave.
• Options for employer-sponsored group medical, dental, and vision insurance.
• Short-term and long-term disability insurance.
• Life insurance and AD&D coverage.
• Legal services, identity theft coverage, and accident insurance.
• Flexible spending account and health savings account options for pre-tax savings on qualified medical, dental, and vision expenses.
• Company-sponsored 401(k) retirement plan with an immediately vested employer contribution match.
• Professional courses and certifications.
• Tuition reimbursement programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed