Installation Technician

ADT•Wilmington, NC

About The Position

The Residential Installation Technician evaluates customers’ needs, determines and installs suitable security systems, and educates customers on how to use their systems. The role involves visiting customers at their homes or businesses, testing equipment for proper functionality and signal reception, and recommending ways to improve system use. Technicians work collaboratively with customers and coworkers in a dynamic environment and follow safety practices while protecting property and keeping job sites clean.

Requirements

Customer-focused and customer-driven mindset.
Technical aptitude.
Strong verbal communication skills.
Ability to thrive in the face of uncertainty.
Valid driver’s license.
High school degree or equivalent.

Nice To Haves

Electronic Trade School training.

Responsibilities

Work with customers to determine the optimal system and equipment for their needs.
Install and test equipment to ensure proper functionality and the signal reception required to establish service.
Evaluate the information provided and work with customers to find the best solution for their location.
Identify opportunities to improve customers’ use and system functionality and provide recommendations.
Follow safety practices to prevent injury and property damage.
Prevent the loss of unused materials, ladders, and tools at job sites or office locations.
Collect debris, patch holes, and clean the site, leaving it as nice as or nicer than it was before work began.
Perform other duties needed to support the organization’s vision, mission, and values.
Educate customers on using their systems.