Installation Coordinator

The Home Depot • Irvine, CA

3d • $23 - $25

About The Position

The HDIS Installation Coordinator is an internal and external customer support expert who helps build, manage, and facilitate an excellent customer experience. The coordinator assists customers and Installation Field teams, directs job flow according to business needs, monitors job statuses across interior and exterior product lines, schedules pre-installation inspections, completes job movement tasks, and manages the services process in the branch. The position is the main point of contact between customers and The Home Depot for job-related needs and meets performance metrics for timely paperwork completion and efficient job movement while contributing to the goal of installing 100% of backlog.

The role reports to the District Installation Manager and has no direct reports. It typically requires overnight travel less than 10% of the time. Work takes place in a comfortable indoor area, with most time spent sitting and frequent opportunities to move about; occasionally, light articles may need to be moved or lifted.

Requirements

• Must be at least 18 years old.
• Must be legally permitted to work in the United States.
• At least 1 year of work experience.
• High school diploma and/or GED, or the knowledge, skills, and abilities typically acquired through its completion.
• Self-motivated, with initiative to complete tasks with little or no direction.
• Strong written and verbal communication skills.
• Strong organizational skills, attention to detail, and ability to work in a fast-paced environment.
• Computer skills, including proficiency in Microsoft Office.
• Ability to manage multiple tasks simultaneously, keep accurate records, and follow up as needed to complete customer jobs accurately and on time.

Nice To Haves

• Knowledge of or experience in the home improvement or construction industry.
• Prior clerical and/or administrative experience.
• Excellent interpersonal and customer service skills, a strong sense of urgency, and problem-solving skills.

Responsibilities

• Initiate and maintain regular communication with customers throughout the installation lifecycle, provide timely follow-up, and resolve open questions.
• Support customer satisfaction from point of sale through follow-up service and provide ongoing assistance with job-related issues.
• Coordinate with internal and external branch partners, including the Branch Support Center (Exteriors), Sales, and Installation, on job-level inquiries.
• Assist the team with customer escalations and exceptions, support branch operations, and help ensure efficient job movement.
• Manage open jobs across the installation lifecycle, review paperwork for accuracy, and collect customer payments.
• Schedule pre-installation inspections and services with customers, complete data entry, place material orders for interior product lines, and process labor bills for third-party service providers.
• Manage intake of service tickets and arrange services with customers as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED