Installation Coordinator

North American Video Corp•Burr Ridge, IL

1d•$30 - $33

About The Position

The Installation Coordinator supports the successful execution of installation projects by coordinating schedules, tracking project progress, communicating with customers and internal teams, and helping projects move efficiently from scheduling through completion. Working closely with the Installation Manager and Project Managers, the coordinator maintains installation timelines, coordinates subcontractors, tracks equipment, and provides customer service throughout the installation process. The role requires strong organization, attention to detail, initiative, communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

High school diploma or equivalent.
Strong organizational and time-management skills and exceptional attention to detail.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office, especially Excel and Word.
Ability to manage multiple priorities while meeting deadlines.
Strong customer service and relationship-building skills.
Ability to work independently and collaborate effectively across departments.
Problem-solving mindset and proactive approach to resolving issues.
Reliable and adaptable, with commitment to delivering exceptional service.

Nice To Haves

At least 2 years of experience in project coordination, scheduling, administrative support, construction coordination, or a similar role.
Experience in the security integration, construction, or service industry.
Experience with CRM, ERP, or project management software.

Responsibilities

Coordinate installation schedules with technicians, subcontractors, customers, and internal teams; maintain regional installation calendars and project schedules.
Monitor open installation projects and follow up to support timely completion; adjust schedules based on material availability, site readiness, or delays.
Attend project and construction meetings as needed to provide installation updates.
Serve as a primary contact among customers, Project Managers, Installation teams, Sales, and subcontractors; communicate schedules, status updates, changes, delays, and completion to customers.
Coordinate with general contractors to confirm site readiness and provide regular updates to Project Managers and Operations leadership.
Process installation work orders through completion in the CRM system; assist with installation forecasting and monthly project reporting.
Review weekly project schedules and update milestone dates; prepare and issue subcontractor purchase orders, receive invoices, and verify their accuracy.
Process purchase orders and project documentation; submit change orders and permit applications, coordinate required inspections, and schedule equipment lifts and other logistics when needed.
Track equipment deliveries with Purchasing and Warehouse teams, verify material availability before scheduling, and receive and stage project equipment in the warehouse as needed.
Monitor installation progress and follow up with field technicians to ensure prompt project closeout.
Ensure closeout documentation is completed, including customer signatures, survey forms, closeout reports, and final project documentation.
Help ensure projects are completed in time for month-end financial closing.
Maintain accurate project records and documentation; assist with project tracking, reporting, process improvements, special projects, and other administrative duties as assigned by the Installation Manager or Project Managers.