Installation Coordinator

Johnson Controls•North Salt Lake, UT

1d•$26 - $35•Onsite

About The Position

The Installation Coordinator organizes and schedules installations from initial customer contact through contract closeout. This is an in-office position that involves coordinating with internal departments, customers, technicians, subcontractors, vendors, and material handlers to support timely and safe installation completion. The coordinator tracks job progress, required materials, site readiness, paperwork, and closeout activities, keeping relevant stakeholders informed throughout each installation.

Requirements

At least 1 year of customer service experience.
Strong organizational skills.
Ability to communicate in a professional business manner.
Ability to commute regularly to the in-office work location or live within a reasonable commuting distance.

Nice To Haves

Knowledge of Microsoft applications, especially Outlook and Excel.
Excellent written and verbal communication skills.
Ability to handle several tasks simultaneously.
Ability to work in a fast-paced, team-oriented environment.

Responsibilities

Perform a welcome call to each customer within 48 hours of job booking.
Communicate with internal and external customers to confirm installation site readiness, including construction progress, lift availability, network connectivity, and the presence of required personnel.
Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software, including initial installation meetings and subsequent return trips.
Create job packets with installation details and required forms and provide them to installers before work begins.
Track and verify on-time delivery of materials needed for installations.
Update installation information in the Installation Backlog Tool so stakeholders can follow progress from booking through completion.
Authenticate and process paperwork to help ensure installations meet JCI’s Zero Harm safety policy.
Process paperwork needed for timely installation closeout, coordinating with multiple internal departments.
Facilitate the closing of each installation job directly or by following up with other departments.
Communicate with customers by telephone, email, or internal programs.
Work with Sales and National Account teams on installation concerns.
Coordinate with installers, subcontractors, the install manager, and material handlers.
Work with vendors regarding material shipments.