Installation Coordinator
About The Position
The Installation Coordinator at Express Flooring manages the scheduling, coordination, and communication of residential flooring installation projects through a contracted vendor network. The role reviews project details, coordinates installation timelines, and works with customers, installers, contractors, and internal teams to help ensure projects are completed efficiently, on time, and to company standards. This is a fast-paced, hands-on, in-person role focused on organization, communication, and problem-solving. The coordinator supports scheduling, dispatching, tracking, inventory monitoring, and material staging, while providing customer service throughout each project. The position is based in San Diego, California, and is scheduled Monday through Friday from 6:00 a.m. to 2:30 p.m.
Requirements
- High school diploma or GED.
- At least 3 years of customer service or customer support experience.
- Strong communication skills and ability to work effectively with customers, installers, contractors, and internal teams.
- Excellent organizational and multitasking abilities in a fast-paced environment.
- Strong problem-solving skills and ability to adapt quickly when issues arise.
- Ability to manage multiple projects while maintaining accurate records and attention to detail.
- Team-oriented mindset and commitment to exceptional customer service.
- Proficiency with Microsoft Office and other computer-based systems.
- Ability to meet the physical requirements of the role, including lifting and moving materials weighing up to 60 pounds.
Nice To Haves
- Experience with scheduling, inventory management, or project tracking software.
- Forklift certification or prior forklift experience.
Responsibilities
- Coordinate installation schedules, customer appointments, and contractor timelines.
- Support the scheduling, dispatching, tracking, and timely completion of projects.
- Communicate with installers, customers, and contractors to keep projects on track and resolve issues.
- Maintain accurate and current project notes, customer records, and installation details.
- Build strong relationships with contractors and customers to support a seamless installation experience.
- Monitor inventory levels and assist with staging materials for crew loadouts.
- Support loading and unloading materials and trucks as needed.
- Provide cross-functional support to internal teams when needed.
- Deliver exceptional customer service throughout every stage of the project.
Benefits
- Comprehensive medical, dental, and vision plan options.
- Free virtual healthcare for employees and family members.
- Health Savings Account with HDHP enrollment.
- Health and dependent care flexible spending accounts.
- Company-paid basic life insurance.
- Voluntary supplemental life insurance.
- Company-paid short-term disability insurance.
- Voluntary long-term disability.
- Company-paid Accident and Hospital Indemnity.
- Free bereavement and life planning support for employees and family members.
- 401(k) with company match and pre-tax and Roth options.
- Paid PTO, bereavement leave, and maternity leave.
- Seven company-paid holidays.
- Employee Assistance Program (EAP).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
