Installation Coordinator

Welbilt•Mayfield, OH

4d•$21 - $24•Onsite

About The Position

The Installation Coordinator serves as the primary coordination point for new equipment installation projects, managing activities from order release through startup and completion. The coordinator works with customers, Factory Authorized Service Agents (FAS), internal departments, and other stakeholders to ensure installations are scheduled and completed on time and in accordance with customer expectations. The role monitors milestones, resolves scheduling issues, maintains accurate documentation, and communicates proactively throughout the installation process. This position requires strong organizational, administrative, and customer communication skills. The role is suited to candidates with experience coordinating schedules, managing multiple workstreams, maintaining detailed records, and communicating professionally with internal and external stakeholders in an office or business environment. The position is based in Mayfield Heights, Ohio, and candidates must be authorized to work and reside in Ohio and be located in Ohio at the time of hire.

Requirements

At least 2 years of experience in customer service, administrative support, dispatching, project coordination, service coordination, scheduling, or a related office-based role.
High School Diploma or GED required.
Experience managing multiple projects, schedules, or customer requests simultaneously in a fast-paced environment.
Demonstrated professional communication with customers, vendors, or business partners by phone and email.
Ability to manage competing priorities while maintaining accuracy and attention to detail.
Ability to compose professional business correspondence and maintain detailed project documentation.
Strong organizational and time management skills, including the ability to follow processes and deadlines with minimal supervision.
Knowledge of installation scheduling, project tracking, and coordination processes.
Excellent verbal and written communication skills with a customer-focused approach.
Ability to coordinate effectively with internal teams and external service partners.
Strong problem-solving skills and ability to identify issues and implement solutions proactively.
Ability to analyze project information, prioritize activities, and maintain attention to detail.
Proficiency in Microsoft Office Suite, including Excel, Outlook, and Teams.
Able to lift 35 lbs., walk on the manufacturing floor, stand and sit for extended periods, and travel by air or car.
Authorized to work and reside in Ohio; must be located in Ohio at the time of hire.

Nice To Haves

Experience in project coordination, customer service, dispatching, or installation management.
Experience in an original equipment manufacturer, professional services company, construction, equipment, or technical services environment.
Familiarity with Salesforce, project management software, or similar CRM systems.
Associate's Degree in Business, Supply Chain, Project Management, Communications, or a related field.

Responsibilities

Coordinate assigned equipment installation projects from order release through completion, providing regular updates and follow-up.
Serve as the primary customer contact throughout installations, providing status updates and supporting customer satisfaction.
Coordinate with Customer Service, Technical Services, Sales, Manufacturing, Logistics, and other internal teams to ensure project readiness and execution.
Monitor schedules and project milestones, identify delays or issues, communicate their potential impact, and help resolve them.
Create and maintain installation tracking reports covering project status, completion rates, resource utilization, and recurring installation issues.
Report on site surveys, equipment installations, startups, and commissioning activities, acting as liaison among customers, FAS agencies, Sales, Technical Services, and internal support teams.
Coordinate with FAS agents regarding project requirements, geography, and availability.
Communicate project updates, schedule changes, and completion status to stakeholders.
Maintain accurate project records, installation documentation, and customer information in Salesforce and other company systems.
Coordinate shipping, delivery, and installation readiness.
Identify project risks, scheduling conflicts, and resource constraints, escalating issues as appropriate.
Support warranty registration, startup documentation, and project closeout activities.
Operate consistently in alignment with Company Core Values.