Install Manager

Lascko Services • Muskegon, MI

9d

About The Position

The Install Manager is the frontline leader responsible for the operational success and development of the HVAC, Plumbing, and Sewer installation departments. Reporting directly to the Operations Manager, this role provides high-level field leadership and hands-on technical guidance to help ensure installations reflect the company’s standards for quality and professionalism. The manager connects departmental strategy with field performance, supporting efficiency and crew development.

The role leads installation teams in daily operations through technical mentorship, quality control, and project management. It ensures crews are appropriately resourced and trained, perform effectively, and maintain high standards of safety and customer service. The position also supports the development of Lascko Services and assists other departments when needed.

Requirements

• Clean background check.
• Drug testing.
• Ensure full adherence to field-level legal, DOT, and OSHA requirements.

Responsibilities

• Provide on-site and phone-based technical assistance to installation crews, including guidance on complex troubleshooting and equipment setup.
• Facilitate technical training sessions and installation meetings to develop crew skills and communicate updates on trade technologies and safety protocols.
• Conduct site visits, quality spot checks, and installation checklist reviews to ensure workmanship meets company standards and building codes.
• Coordinate with dispatch and coordination teams to monitor schedules, allocate crews, and make real-time adjustments to improve departmental performance.
• Lead daily morning meetings to align teams on objectives and ensure crews have the equipment, permits, and information needed for their work.
• Enforce and revise standard operating procedures as needed, and review material usage and job forms for accuracy.
• Facilitate hiring, onboarding, and performance reviews for installers, supporting their professional growth.
• Support installation staff, encourage engagement, and foster a positive team culture.
• Ensure adherence to safety regulations and OSHA standards, and take primary accountability for installer safety.
• Address customer technical disputes and installation-level complaints as the first point of contact, resolving issues before escalation to the Operations Manager.
• Review job notes and performance statistics to support accurate billing and job costing and identify additional system upgrade opportunities.
• Manage installation inventory and specialized tool requests so crews are equipped for projects.
• Approve and analyze sales commissions and installer efficiency incentives.
• Help other departments as needed and contribute to the development of Lascko Services.
• Meet or exceed installation targets through schedule management and technical support; maintain low callback and warranty rates, support installer retention and growth, ensure safety and regulatory compliance, and manage installation-level customer satisfaction.

Benefits

• 401K
• Health insurance, including a 100% company-paid family health insurance premium (details upon request).
• Company-paid training and travel.
• PTO.
• Lascko uniform.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed