InSite Operations Mgr III

Clean Harbors•Deer Park, TX

10d

About The Position

HPC-Industrial, powered by Clean Harbors, is seeking an Operations Manager to plan, lead, organize, and coordinate daily branch and customer-site operations. The role focuses on improving operational efficiency through effective equipment utilization and personnel scheduling, while working with Sales, support staff, customer contractor managers, and other stakeholders to meet or exceed customer expectations. The manager oversees industrial cleaning and waste-management services at a customer site or group of locations, ensuring safe, efficient, and compliant work. Responsibilities include managing onsite employees and health and safety oversight; maximizing productivity, service quality, and profitability; monitoring operational and financial performance; developing personnel; maintaining customer relationships; and providing management reporting. The role also handles project planning, scheduling, bidding support, customer service, billing issues, and compliance with company, customer, and regulatory requirements. HPC-Industrial is a Clean Harbors company providing industrial cleaning and environmental services to upstream, downstream, and utility sectors. Clean Harbors describes its mission as creating a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials.

Requirements

High school diploma or equivalent.
At least 5 years of industrial cleaning experience, including at least 2 years in a management capacity.
Experience using standard and specialized industrial cleaning equipment.
Ability to efficiently and effectively schedule equipment and personnel for daily maintenance and project work.
Ability to successfully resolve customer and employee complaints.

Nice To Haves

Bachelor’s degree in chemistry, biology, or environmental science.

Responsibilities

Oversee waste-management services at customer sites, ensuring work is safe, efficient, and compliant with regulatory and customer requirements.
Manage onsite employees and provide health and safety oversight for customer air, water, and hazardous-waste programs.
Maximize equipment and manpower utilization to support productivity, service quality, and profitability.
Develop, monitor, and measure operational and financial KPIs to support continuous improvement and cost control.
Establish processes for measuring onsite personnel performance, setting expectations, and improving performance.
Ensure infrastructure, tools, and employees are equipped to perform their work efficiently.
Coach, train, and mentor onsite personnel; support professional development, succession planning, and talent growth.
Develop and ensure compliance with company and customer policies and procedures, including environmental, health and safety, and operational standards.
Provide accurate, timely operational, KPI, and financial reporting and analysis to upper management.
Work with customer stakeholders and Clean Harbors leadership to resolve issues, implement initiatives, and optimize program performance.
Coordinate group activities, interactions with other divisions, personnel scheduling, and project assignments.
Conduct and supervise staff meetings.
Approve accounts payable and accounts receivable for payment; review monthly P&L statements and discrepancies; and forecast revenue.
Quality-check specialist work and oversee office customer-service responsibilities.
Enforce or modify work procedures to maintain a safe and efficient work environment.
Directly supervise employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems under company HR policies and procedures.
Participate in developing and reviewing project proposals or plans, including timelines, funding limitations, procedures, staffing, and resource allocations.
Bid or assist in bidding industrial-services projects; assist with project planning and scheduling; and adjust schedules or plans as needed.
Prepare reports for management, clients, or others, and confer with personnel to provide technical advice and resolve problems.
Coordinate project activities with government regulatory or other governmental agencies.
Ensure customers receive cost-effective services consistent with contract provisions.
Resolve billing issues and ensure safe execution of services in accordance with HPC-Industrial safety policies, procedures, and practices.
Serve as the primary liaison between customers and HPC-Industrial operations for service issues; maintain relationships with contacts across customer organizations.
Support customers during contract implementation and throughout the relationship, seek feedback, and take responsibility for customer satisfaction and loyalty.
Perform other related duties as assigned to support InSite Program success.