Inside Supply Sales Representative

Toshiba Business•Town of Henrietta, NY

11d•$35,006 - $35,984

About The Position

Toshiba America Business Solutions is seeking an Inside Supply Sales Representative in Rochester, New York. The role sells supplies to current and prospective business and industrial customers through inside sales activities, including telephone, mail, and email outreach. The representative develops customer relationships, supports account growth, works with Toshiba’s sales organization, and contributes to team selling. The position also handles order processing and account support while helping customers address questions, complaints, and supply availability.

Requirements

High school diploma or equivalent.
At least three years of experience in a combination of inside sales, telemarketing or phone prospecting, and customer service or support.
Ability to work in a fast-paced environment with changing priorities.
Demonstrated experience maintaining account relationships.
Ability to influence and persuade, comfort with cold calling, and willingness to work toward established call objectives.
Strong communication skills and the ability to speak articulately and professionally with prospective and current customers by phone.
Solid knowledge of Microsoft Excel and Word.

Responsibilities

Contact current and prospective customers to quote, sell, up-sell, and cross-sell supplies.
Contact assigned customers regularly to understand their needs, maintain relationships, and meet management-set objectives.
Handle customer questions and complaints.
Process orders, returns, drop shipments, and UPS tracking accurately, completely, and promptly.
Obtain appropriate signatures to ensure orders are complete.
Complete required documentation, updates, and corrections; liaise with internal departments as needed for assigned accounts.
Notify customers when orders cannot ship because of inventory levels.
Troubleshoot accounts and ensure prospect lists are complete and accurate.
Check and respond to voicemail in a timely manner.
Generate sales reports as required and keep the sales database updated.
Stay current on new machines, products, and updates, and participate in special projects that may require outbound sales input.
Participate in team selling and provide guidance to local market leadership on inside sales practices and opportunities.