Inside Salesperson 1

reliance•Salt Lake City, UT

About The Position

The Inside Sales Representative sells products for distribution to customers, receives customer orders, and enters order information into the computer system to create sales orders. The role also supports repeat business by ensuring customer satisfaction. Work is primarily sedentary, involving sitting most of the time, with occasional walking and standing and exertion of up to 10 pounds occasionally. The position may include occasional customer visits.

Requirements

Strong phone presence and listening skills.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time efficiently.
Excellent phone etiquette, including professional language, courtesy, and customer service.
Ability to solve practical problems and deal with a variety of variables in different situations.
Ability to effectively present information and respond to customer questions.
Working knowledge of Microsoft Word, Excel, and Outlook.
Good knowledge of materials and the market.

Nice To Haves

Experience with eStelPlan computer software.

Responsibilities

Receive customer phone calls and prepare sales orders.
Handle customer emails, faxes, and other communications.
Enter customer quotations into the computer system and return quotations to customers.
Send customers acknowledgements for sales orders.
Handle customer questions, concerns, and complaints to maintain existing client relationships.
Create Material Return Authorizations when needed.
Maintain customer files and records.
Update customer prices, part numbers, and related information.
Visit customers occasionally to maintain good customer relationships.
Assist other inside sales personnel as needed.
Estimate delivery dates based on knowledge of production and delivery.
Open new accounts by sending credit applications to customers.