Inside Salesperson I - Charlotte, NC

reliance•Charlotte, NC

About The Position

This is an entry-level position in the Inside Sales job family. The role promotes and maintains sales by originating and developing leads and conducting sales remotely by phone or email. The position is responsible for selling products to business and industrial establishments and serving as the primary contact for assigned customers. It manages customer accounts, develops relationships and sales opportunities, assesses customer needs and buying potential, and provides product and service solutions. The Inside Salesperson answers questions about products, pricing, availability, and uses; prepares and follows up on quotations; negotiates pricing or agreements within established guidelines; and coordinates accepted agreements with operations. The role also maintains customer records, monitors satisfaction, gathers feedback, develops industry and product knowledge, collaborates with sales and operations colleagues, and follows safety processes and protocols.

Requirements

0–2 years of relevant experience, or an equivalent combination of education and experience providing the required knowledge, skills, and abilities.
High school diploma or GED required.
Ability to multitask, prioritize, and manage time effectively.
Ability to present information effectively and respond to questions from managers, customers, and the general public.
Excellent oral and written communication skills.
Excellent listening skills.
Strong analytical and problem-solving skills.
Ability to apply mathematical concepts to practical situations.
Ability to initiate and maintain cooperative relationships with coworkers and customers.
Strong computer proficiency and working knowledge of Microsoft applications.

Nice To Haves

Bachelor’s degree.
Knowledge of principles and methods for showing, promoting, and selling products or services.
Knowledge of principles and processes for providing customer service.
Knowledge of raw materials, production processes, quality control, and techniques for effectively processing and distributing material.
Knowledge of the metals industry.

Responsibilities

Sell products for distribution to business and industrial establishments.
Serve as the primary contact for customers, maintain relationships, and address issues within the assigned customer base.
Manage assigned customer accounts and build relationships to grow business opportunities.
Assess and maximize customers’ buying potential, profitability, and product or service requirements through sales strategies and action plans.
Develop prospects and engage existing customers to identify leads and increase sales.
Work with customers in assigned territories to identify short- and long-term needs and provide mutually beneficial product or service solutions.
Maintain customer records using appropriate automated systems.
Explain product features based on technical knowledge of product capabilities and limitations.
Answer customer questions about products, prices, availability, and product uses.
Provide customer service and resolve complaints while developing and maintaining effective customer relationships.
Monitor customer satisfaction regarding product, service, and delivery quality.
Encourage customer feedback to support continuous improvement and recommend product enhancements or modifications that may increase sales.
Develop or enter formal quotations and provide them to customers.
Negotiate pricing or agreements within established guidelines and approval requirements.
Follow up on quotations promptly and according to policy.
Coordinate execution of accepted agreements with operations to ensure terms are followed.
Maintain general knowledge of the metals industry, potential customers and competitors, and business trends through industry publications and trade association events.
Maintain working knowledge of company products, services, equipment, programs, and policies and procedures.
Collaborate with sales and operations colleagues to increase sales and contractual opportunities in assigned territories or markets.
Adhere to safety processes and protocols.