Inside Sales Consultant, Virtual Sales - Charlotte, NC

Allegion•Charlotte, NC

2d•Onsite

About The Position

As an Inside Sales Consultant, Virtual Sales at Allegion, you will promote commercial security solutions and engage with clients and potential customers virtually. You will use technology to showcase products and services and drive incremental revenue growth for the US Commercial Sales organization. The role manages commercial end-user accounts, develops and nurtures sales opportunities, provides product training and consultative security advice, and partners with field sales and cross-functional teams to improve customer experience. The position is located at Allegion’s Charlotte, North Carolina sales office and requires 15–25% travel, with flexibility to work some evening hours.

Requirements

Bachelor’s degree in business, marketing, or a related field, or 5+ years of equivalent experience.
Highly motivated in a competitive, fast-paced environment.
Proficiency with technology, CRM and prospecting systems, and internet tools.
Excellent communication skills and ability to articulate complex security concepts.
Proficiency with virtual communication tools, including email, phone, and video conferencing.
Ability to work independently and within a team.
Strong time management, multitasking, prioritization, and timely follow-up skills.
Strong problem-solving abilities and adaptability.
Passion for enhancing commercial security through innovative solutions.
Flexibility to work some evening hours.
Ability to travel 15–25%.
Position is based out of the Charlotte, North Carolina sales office.

Nice To Haves

Experience in K-12.

Responsibilities

Manage a portfolio of commercial end-user customers and understand their security needs.
Tailor solutions using hardware, software, and service offerings; nurture client relationships and support satisfaction and repeat business.
Make outbound follow-up calls to existing customers about quotes and outstanding orders, identifying cross-sell and up-sell opportunities.
Identify prospects, set appointments, and make sales calls through phone, email, and virtual interactions.
Research potential accounts, identify decision makers, and develop sales opportunities from external lead sources and internal prospecting.
Optimize the customer journey, segment leads by behavior and engagement, and create personalized experiences at each stage of the sales funnel.
Maintain lead, account, contact, and opportunity data in Microsoft Dynamics CRM; measure sales execution ROI and identify improvement areas.
Nurture leads through virtual interactions and achieve monthly and/or annual sales quotas using sales and marketing strategies.
Conduct virtual product demonstrations and training sessions, and collaborate with product and technical teams to build product knowledge.
Provide consultative advice on security strategies and applications and propose customized solutions aligned with clients’ security goals.
Collaborate with virtual sales colleagues, sales management, field representatives, marketing, product development, customer/sales support, and sales enablement to drive revenue and provide a seamless customer experience.
Communicate clearly with customers, channel partners, and internal colleagues; listen actively and use polite, persuasive influencing techniques.
Adapt to changing virtual tools and approaches and solve problems during remote interactions.