Inside Sales Consultant, Virtual Sales - Charlotte, NC

Allegion • Charlotte, NC

1d

About The Position

As an Inside Sales Consultant in Allegion’s Virtual Sales organization, you will promote commercial security solutions and help drive incremental revenue growth for the U.S. Commercial Sales organization. The role is based out of Allegion’s Charlotte, North Carolina sales office and involves engaging with commercial customers and prospects virtually, managing customer accounts, and tailoring hardware, software, and service solutions to meet their security needs.

You will manage and nurture customer relationships, develop prospects, conduct virtual sales calls and product demonstrations, and achieve sales quotas. You will also provide consultative security advice, coordinate with internal teams, maintain customer and sales information in Microsoft Dynamics, and work with field sales colleagues to support revenue growth and customer experience.

Requirements

• Bachelor’s degree in business, marketing, or a related field, or at least 5 years of equivalent experience.
• Motivation to work in a competitive, fast-paced environment.
• Proficiency with technology, CRM and prospecting systems, and internet tools.
• Excellent communication skills and ability to articulate complex security concepts.
• Proficiency with virtual communication tools, including email, phone, and video conferencing.
• Ability to work independently and as part of a team.
• Strong time-management skills, including multitasking, prioritizing, and timely follow-up with clients.
• Strong problem-solving abilities and adaptability.
• Passion for enhancing commercial security through innovative solutions.
• Flexibility to work some evening hours.
• Ability to travel 15–25%.

Nice To Haves

• Experience in K–12.

Responsibilities

• Manage a portfolio of commercial end-user customers, understand their security needs, and tailor solutions from Allegion’s hardware, software, and services portfolio.
• Nurture customer relationships, support satisfaction and repeat business, and follow up on quotes and outstanding orders to identify cross-sell and up-sell opportunities.
• Identify prospects, set appointments, make sales calls, and contact leads generated through external sources or internal prospecting by phone or email.
• Research potential accounts, identify decision makers, and develop sales opportunities.
• Manage the customer journey from initial contact through purchase, segment leads based on behavior and engagement, and personalize interactions using personas and customer intelligence.
• Update Microsoft Dynamics CRM with lead, account, contact, and opportunity data; measure sales execution ROI and identify areas for improvement.
• Nurture leads through virtual interactions and achieve monthly and/or annual sales quotas by implementing sales and marketing strategies.
• Conduct virtual product demonstrations and training sessions, and collaborate with product and technical teams to build product knowledge.
• Provide consultative advice on security strategies and applications and propose customized solutions aligned with customers’ security goals.
• Collaborate with virtual sales colleagues to share selling strategies and marketing information.
• Work with sales management and field representatives as an extension of the local field sales team to drive revenue.
• Coordinate with marketing, product development, customer and sales support, and sales enablement teams to support messaging, provide customer feedback, enable implementation, and improve the customer experience.
• Communicate with customers, channel partners, and internal colleagues; listen to customer needs and provide assistance.
• Travel 15–25% and work some evening hours.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan with a 6% company match and no vesting period
• Tuition reimbursement
• Unlimited paid time off
• Employee discounts through Perks at Work
• Community involvement and opportunities to give back
• Professional development opportunities, including CliftonStrengths testing and coaching

What This Job Offers

• Job Type: Full-time