Inside Sales
About The Position
The Inside Sales role manages customer relationships and inbound and outbound sales activities, supporting the company’s growth in the fire protection industry. The ideal candidate is technically savvy, service-oriented, and thrives in a fast-paced environment. This position offers leadership development and advancement opportunities and serves as a key business partner to Sales, Operations, Engineering, and Customer Service. Inside Sales exercises discretion and independent judgment on matters of significance, including customer account management, non-routine pricing and customer issues, interpretation of company policies, and recommendations that affect business operations.
Requirements
- Bachelor’s degree in Business, Marketing, Engineering, or related field preferred (or equivalent experience).
- Minimum 2 years of inside sales or technical sales experience.
- Experience in fire protection, industrial safety, or building systems preferred; knowledge of NFPA codes and standards a plus.
- Strong communication skills, technical aptitude, and the ability to multitask in a fast-paced environment.
- Proficiency in CRM systems and Microsoft Office Suite.
Nice To Haves
- Experience in fire protection, industrial safety, or building systems preferred
- Knowledge of NFPA codes and standards a plus
Responsibilities
- Manage and grow a portfolio of existing customer accounts; respond to inbound inquiries and reach out to potential customers
- Prepare quotes, process orders, and follow up to ensure customer satisfaction
- Resolve price discrepancies and distributor sales issues, approving routine exceptions within established authority
- Negotiate delivery schedules, product alternatives, and order priorities to meet customer and operational requirements
- Educate customers on product offerings and track customer preferences to support sales initiatives
- Build and maintain relationships with contractors, distributors, OEMs, and end users
- Provide technical guidance on product selection and applications (firefighting foams, sprinklers, valves, etc.)
- Take and process orders, arrange shipments, and independently resolve customer issues by interpreting company policies and product specifications
- Facilitate client onboarding, including documentation, product education, and ongoing support
- Collaborate with the sales, technical, and engineering teams to meet customer requirements
- Meet or exceed monthly and quarterly sales targets
- Maintain accurate CRM records (e.g., Salesforce) and prepare reports on sales activities, customer feedback, and market trends
- Monitor competitor activity and analyze sales performance to recommend improvements that drive revenue growth
- Prioritize customer opportunities and partner with sales, operations, and marketing to secure new business
- Maintain key sales and client forms (e.g., new account, trade show) and an organized filing system
- Provide administrative and backup support to Client Relationship Managers and the sales team
- Prepare reports, correspondence, and presentations using Microsoft Office Suite
- Plan and support sales meetings, conferences, and trade shows, including POS materials and shipping trade show materials from our Green Bay office
- Recommend process improvements that increase efficiency and support business objectives
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with competitive company match
- Generous paid time off policy
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
