Inside Counter Sales Sales - Inside Sales

Builders FirstSource • Sitka, AK

21h

About The Position

The Inside Counter Sales Representative assists customers and contractors by providing quotes and product information in person and over the phone while maintaining excellent customer service standards. The role may handle special orders and advanced pricing. It generates sales by gathering customers’ product needs and design specifications and serving as a liaison between the company and its customers.

The position supports the sales process and customer orders, including product selection, pricing, quotations, delivery and installation scheduling, and follow-up. It also involves material takeoffs, technical assistance, product analysis, order entry, invoicing, inventory upkeep, cash-register operation, and coordination with purchasing, production, technical/design staff, and outside sales representatives. The role has no supervisory responsibilities.

Requirements

• High school diploma.
• 1–2 years of experience in the building material industry, with extensive knowledge of products and applications.
• Good interpersonal and customer-relations skills, with strong oral and written communication skills.
• Good interpersonal and influencing skills.
• Strong customer service skills.
• Knowledge of basic sales techniques and concepts.
• Strong attention to detail.
• Knowledge of business math.
• Knowledge of company products, production processes, and product standards.
• Knowledge of building materials, applications, related equipment, and/or the construction industry.
• Familiarity with inventory and inventory control.
• Ability to operate a computer, calculator, and cash register.
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
• Ability to drive and walk throughout yards, plants, and offices.
• Ability to lift and carry up to 25 pounds frequently and occasionally up to 80 pounds.
• Ability to stand and walk frequently throughout the day.

Responsibilities

• Represent the company during the sales process by collecting customer product needs and design specifications, and liaising among customers, purchasing, technical/design staff, and production staff.
• Respond to customer inquiries about product selection, orders, prices and quotations, complaints, delivery and installation scheduling, and follow-up.
• Initiate telephone calls to customers to generate sales and meet projected sales goals.
• Attend company training and develop sales techniques, product and industry knowledge, and knowledge of residential, rural, industrial, and commercial construction.
• Research client needs and industry competition, and learn company product features and benefits to generate sales opportunities.
• Prepare accurate and complete material takeoffs for single- and multiple-family home projects.
• Provide technical assistance to drafting and engineering as required.
• Analyze and size lumber products using appropriate software.
• Coordinate the purchase and delivery of special products and obtain information about pricing, specifications, uses, and availability.
• Code and enter customer orders, pricing information, and other data into the computer system.
• Create accurate and complete invoices, work orders, and sales tickets.
• Maintain stock levels on the sales floor and in the stockroom.
• Operate and balance the cash register daily.
• Research credits, returns, and late payments as needed.
• Work with outside sales representatives to ensure customer satisfaction.
• Follow safety procedures and practices, attend required safety meetings, and recommend improvements to safety procedures as appropriate.

Benefits

• The company states that it offers competitive, affordable benefits and directs applicants to its benefits website for details; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED