Inside Sales

POWER SYSTEMS WEST LLC•Fife, WA

30d•$60,000 - $70,000•Onsite

About The Position

Power Systems West is seeking a full-time Inside Sales member responsible for the sales and support of Industrial, Residential, and power generation product lines, accessories, and other related products. This role involves administrative duties, CRM management, proposal preparation assistance, application assistance, and project management. Providing excellent customer service is a crucial aspect of this position. Power Systems West has a strong culture of team collaboration built on Core Values and Guiding Principles, prioritizing Safety and Integrity. The company has been selling and servicing small engines and generators throughout the Western United States since 1955, with five locations and a dealer network of over 500. All locations offer 24/7 emergency service.

Requirements

Proficient with Microsoft Office Suite, CRM, Kohler online websites and portals, and general internet browsers.
Expert level time management and organization skills.
Strong verbal and written communication skills.
Highest level of professionalism.
At a minimum, a high school diploma or general education degree (GED), or ideally an Associate's or Bachelor's degree.
One to three years of related experience, or an equivalent combination of education and experience.
High level of customer service to internal and external customers.
A high degree of accuracy and attention to detail.
Must be able to work independently.
Excellent communications skills (written and verbal).
Ability to prioritize and organize workload.
Handle multiple tasks to successful and on-time completion.

Responsibilities

Process sales from beginning to end, working to invoice both new and current customers.
Manage the ordering and receiving of necessary equipment and accessories.
Provide customers with necessary information, such as spec sheets, product data, and other required data.
Work closely with the Outside Sales team to provide any needed sales support.
Act as a backup for calls when needed.
Create and maintain project files, both hard and electronic.
Complete credit requests and shipping notifications.
Complete periodic reviews of open document reports and Accounts Receivable aging reports.
Process orders and quotations via phone or email, depending on customer preference.
Assist in proposals, forecasting, and other assigned reporting.
Contact current and potential new clients to obtain missing information or answer inquiries.
Confirm data accuracy in orders and invoices.
Maintain and update sales and customer records in the CRM as changes occur.
Work as a liaison with the logistics department to ensure timely deliveries.
Troubleshoot and solve any issues with changes in delivery times on orders.
Communicate important feedback from customers, both internally and externally.
Ensure all target sales are met and report any possible deviations.
Check public bid sites for opportunities and download needed specs or plans.
Other tasks as assigned.