Inside Sales Support

Fonroche Lighting America•Monterey Park, CA

1d•Onsite

About The Position

Fonroche Lighting America is seeking an Inside Sales Support professional to serve as the operational and communication hub for a specific sales territory. The role coordinates with Sales Managers, customers, municipalities, partners, and internal teams to keep projects moving efficiently. Responsibilities include managing Salesforce data, scheduling meetings, supporting bids and proposals, conducting outreach and follow-ups, and keeping sales processes organized. The position is based on-site in Los Angeles, California.

Requirements

Strong communication skills and comfort interacting professionally with customers by phone and email.
Excellent organizational skills and ability to manage details and multiple tasks.
Ability to support multiple representatives in a busy, fast-moving environment.
Proficiency in Microsoft Teams, Outlook, Excel, and shared file systems.
A proactive, problem-solving mindset, with the ability to anticipate needs and address issues before they cause delays.
Ability to work on-site in Los Angeles, California.

Nice To Haves

Experience in sales support, customer support, project coordination, or administrative roles.
Familiarity with Salesforce or other CRM systems, or willingness to learn quickly.

Responsibilities

Communicate with customers, municipalities, and partners to gather information, follow up on open items, and confirm project details.
Cold call and send outreach emails or messages to city contacts to help Territory Sales Managers set up meetings.
Schedule demos, site visits, Teams calls, and customer meetings for assigned representatives.
Manage calendars, coordinate logistics, and help sales representatives stay organized.
Assist with coordinating lunch-and-learns, local conferences, and municipal meetings.
Send follow-ups, confirmations, reminders, and meeting notes.
Enter and update accounts, contacts, project information, and opportunities in Salesforce.
Review new opportunities to confirm required maps, geographic data, and project notes are entered before they advance.
Maintain data integrity by identifying duplicates, correcting errors, and filling in missing fields.
Create reports and dashboards for territory forecasting and weekly sales meetings.
Work with Sales Enablement on bids, submissions, proposal documents, and compliance forms.
Coordinate with Application Design to provide geographic inputs, maps, photos, and project details for solar studies.
Communicate with Production and Supply Chain about timelines, inventory, ETA updates, and larger basket orders.
Connect sales, design, production, and operations teams to help keep projects on track.
Maintain organized documentation, customer files, templates, and shared resources.
Prepare background research, project notes, and meeting recaps for upcoming calls.
Support onboarding for new representatives by helping with schedules, systems, and territory-specific resources.
Format proposals, upload documents, and manage day-to-day administrative tasks.