Inside Sales Support
About The Position
The Inside Sales Support role provides sales leads and sales support to Service Sales Representatives. The employee identifies customer needs and provides solutions that address customer issues and encourage referral-based sales. Hoffman Mechanical Solutions, a division of Hoffman & Hoffman, Inc., focuses on delivering innovative HVAC solutions through design and customer service. The role supports sales activities by researching information, preparing estimates and quote letters, assisting with sales presentations, educating potential customers on value, and driving new sales. It also involves communicating job details to the operations department after customer calls, completing sales reporting, responding to questions, returning to completed jobs for quality checks and referral development, following referral procedures, and participating in sales meetings and training. The position requires customer-facing communication and relationship-building, organization and sales-pipeline management, problem-solving, and the ability to work independently and with a team. The employee may visit commercial customer sites and must be able to perform the physical and environmental duties described in the posting. Employment is at will; the posting does not guarantee employment for a definite duration.
Requirements
- At least 2 years of experience in inside sales or account management; HVAC, construction, or service experience is preferred.
- Bachelor’s degree; a degree in engineering, math, or the sciences is preferred.
- Strong verbal and written communication skills by phone, email, and in person.
- Excellent organizational skills, proactive thinking, and ability to prioritize work.
- High attention to detail and accuracy.
- Professional appearance.
- Mechanical aptitude and a strong understanding of sales psychology.
- Sales pipeline management and organizational skills.
- Excellent customer service skills.
- Strong time management, problem-solving, and analytical thinking skills.
- Ability to work independently and with a team and consistently meet deadlines.
- Well organized and self-motivated.
- Comfort interacting with people at all levels, including clients.
- High energy and ability to manage multiple projects in a fast-paced environment.
- Ability to build relationships, including remotely, and strong interpersonal skills.
- Ability to provide prompt solutions and responsive customer service to inquiries and requests.
- Ability to use Excel, Word, Outlook, and basic computer tools, or learn them quickly.
- Valid driver’s license.
- Ability to visually inspect customer sites, use step ladders, and occasionally lift up to 30 pounds.
- Ability to use required senses, including close, distance, and color vision, peripheral vision, and touch.
- Ability to work in commercial environments where PPE may be required and where occasional exposure to chemicals, extreme temperatures, dust, confined spaces, loud environments, and weather conditions may occur.
Nice To Haves
- Inside sales or account-management experience in HVAC, construction, or service.
- Bachelor’s degree in engineering, math, or the sciences.
Responsibilities
- Mine information to help sales staff succeed.
- Prepare estimates and quote letters for sales staff as needed.
- Drive new sales professionally and in accordance with the company’s integrity and customer-care standards.
- Determine customer needs and provide solutions that address issues and generate referral-based sales.
- Assist with sales presentations using approved company materials and methods.
- Educate potential customers on value.
- Refine communication skills and improve customer satisfaction processes.
- Participate in requested or needed training and apply the knowledge and skills learned.
- Transfer required information and communications after calls, including job pictures, notes, and drawings, so operations can complete installations effectively.
- Complete required sales reporting, answer questions that arise, and return to completed jobs for quality checks and referral development.
- Follow company procedures for generating referrals.
- Participate in sales meetings.
- Represent the company professionally and consistently with its integrity and customer-care standards.
- Perform other duties as assigned.
Benefits
- Company-paid retirement benefit through an Employee Stock Ownership Plan (ESOP).
- 401(k) options for employee contributions.
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What This Job Offers
Job Type
Full-time
