Inside Sales Support

CareerPaths NW • Kent, WA

2d

About The Position

The Inside Sales Support professional supports the commercial HVAC sales and service teams and serves as a link between account managers, field personnel, vendors, and customers. The position supports the proposal and contract lifecycle while helping build customer relationships. It offers a pathway toward a career in commercial HVAC service sales or account management.

Requirements

• Bachelor's degree in business, engineering, or a related field.
• At least two years of customer service, sales support, or account coordination experience.
• Strong sales aptitude and customer presentation skills.
• Ability to prepare professional proposals, scopes of work, and supporting documents.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong organization, time-management, and multitasking abilities.
• Reliable, self-motivated, competitive, and goal-oriented mindset.
• Strong problem-solving and follow-up skills.
• Comfortable conducting site visits and collaborating with field personnel.
• Ability to build rapport and adapt to different customer personalities.
• Willingness to learn HVAC terminology, maintenance services, and sales techniques.

Nice To Haves

• Commercial HVAC or mechanical-service experience.

Responsibilities

• Support the branch's commercial HVAC sales and service teams with day-to-day operations.
• Prepare maintenance proposals, bid templates, scopes of work, and presentation documents.
• Assist with maintenance contract renewals and attend renewal meetings.
• Communicate with account managers regarding proposals and renewals.
• Conduct occasional site visits to gather equipment and project information.
• Coordinate with field personnel, internal departments, and vendors.
• Gather vendor pricing and other costs required for proposals.
• Follow up on open proposals with new and existing customers.
• Prepare booking packages and project-delivery documentation for sold work.
• Build and maintain positive customer relationships.
• Identify potential HVAC maintenance and service opportunities.
• Participate in sales meetings, product training, and professional development activities.
• Shadow sales and management team members during the initial training period.
• Develop toward a career in commercial HVAC service sales or account management.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible spending accounts
• Life insurance
• Disability income
• 401(k) Savings Plans
• Roth Retirement Savings Plan
• Deferred Compensation
• Employee assistance and wellness programs
• 80 hours of vacation time per calendar year
• 56 hours of sick time per calendar year
• 9 paid company holidays per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level