Inside Sales Support
About The Position
The Inside Sales Support role provides sales leads and support to the Service Sales Representative. The position identifies customer needs and recommends solutions to address customer issues and generate referral-based sales. It supports the sales process by researching information, preparing estimates and quote letters, assisting with sales presentations, educating potential customers on value, and following company sales and referral procedures. The role also requires communicating job information to the operations department after customer calls, including photographs, notes, and drawings; completing sales reports; responding to questions; and returning to completed jobs for quality checks and referral development. The employee participates in training and sales meetings, applies training in the field, and represents the company professionally in interactions with customers and colleagues. Additional duties may be assigned by management.
Requirements
- At least 2 years of experience in inside sales or account management; HVAC, construction, or service experience is preferred.
- Bachelor’s degree, preferably in engineering, math, or the sciences.
- Strong verbal and written communication skills by phone, email, and in person.
- Excellent organizational skills, proactive thinking, and ability to prioritize work.
- High attention to detail and accuracy.
- Professional appearance.
- Mechanical aptitude and a strong understanding of sales psychology.
- Organizational and sales pipeline management skills.
- Excellent customer service skills.
- Strong time management, problem-solving, and analytical thinking skills.
- Ability to work independently and with a team and consistently meet deadlines.
- Well-organized, self-motivated approach.
- Comfort interacting with people at all levels, including clients.
- High energy and ability to manage multiple projects in a fast-paced environment.
- Ability to build relationships, including remotely, and strong interpersonal skills.
- Ability to provide prompt solutions and responsive, superior customer service to inquiries and requests.
- Ability to use Excel, Word, Outlook, and basic computer tools, or learn them quickly.
- Valid driver’s license.
Nice To Haves
- Experience in HVAC, construction, or service.
Responsibilities
- Mine information to help sales staff be successful.
- Prepare estimates and quote letters for sales staff as needed.
- Drive new sales professionally and in accordance with the company’s integrity and customer-care standards.
- Determine customer needs and provide solutions that address customer issues and generate referral-based sales.
- Assist with preparing sales presentations using approved company materials and methods.
- Educate potential customers on value.
- Refine communication skills and improve customer satisfaction processes.
- Participate in training as requested and needed, and apply retained knowledge and skills in the field.
- Transfer required information and communications after calls, including job photographs, notes, and drawings, to adequately communicate work to the operations department.
- Complete required sales reporting, answer questions that arise, and return to completed jobs for quality checks and referral development.
- Follow company procedures for generating referrals.
- Participate in sales meetings.
- Represent the company professionally and consistently with its integrity and customer-care standards.
- Perform other duties as assigned.
Benefits
- Company-paid retirement benefit through a 100% employee-owned Employee Stock Ownership Plan (ESOP).
- 401(k) options for employee contributions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
