Inside Sales Support

Graybar • Itasca, IL

3d

About The Position

As a Customer Service Representative, you will serve as a key customer contact and liaison, helping ensure customer satisfaction. You will interact with customers on an ongoing basis by entering orders, handling requests, and providing timely, professional, and courteous support. The role also involves selling Graybar goods and services during inbound calls and coordinating a range of customer service requests.

The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The expected starting pay is $24.00 per hour, depending on experience. Graybar describes its employee ownership culture as collaborative and inclusive, and emphasizes opportunities for employees to grow, learn, and contribute. Benefit eligibility may vary by location and role.

Requirements

• Strong communication skills.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• High school education.

Nice To Haves

• Some retail or counter sales experience preferred.
• A two-year or four-year degree preferred.

Responsibilities

• Ensure every customer experience is high quality.
• Handle incoming and outgoing customer calls and written correspondence professionally and promptly, and follow up on customer issues.
• Actively sell Graybar goods and services during inbound calls.
• Support customers with product selection and application.
• Coordinate customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims.

Benefits

• Medical, dental, vision, and prescription drug plan options.
• Life insurance coverage for employees, with options for family coverage.
• Flexible Spending Accounts.
• Disability benefits at no cost to the employee.
• Profit-sharing plans.
• 401(k) savings plan with company match.
• Paid vacation and sick days.
• Paid holidays.
• Paid wellness day.
• Community Time Off for volunteering.
• Predictable work schedules; most roles have no weekends or nights.
• Employee recognition program.
• Educational reimbursement and career development programs.
• Employee stock ownership plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED