Inside Sales Support

Graybar • Itasca, IL

4d

About The Position

As a Customer Service Representative, you will serve as a key customer contact and liaison, ensuring customer satisfaction through ongoing, timely, professional, and courteous support. You will enter orders, respond to customer requests, and help sell Graybar goods and services. The position is scheduled Monday through Friday, 8 a.m. to 5 p.m. The expected starting pay is $24.00 per hour, depending on experience.

Requirements

• Strong communication skills.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• High school education.

Nice To Haves

• Retail or counter sales experience.
• A two-year or four-year degree.

Responsibilities

• Provide high-quality customer experiences.
• Handle incoming and outgoing customer calls and written correspondence professionally and promptly, and follow up on customer issues.
• Actively sell Graybar goods and services during inbound calls.
• Support customers with product selection and application.
• Coordinate customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims.

Benefits

• Medical, dental, vision, and prescription drug plan options.
• Life insurance coverage for employees, with options for family coverage.
• Flexible Spending Accounts.
• Disability benefits at no cost to employees.
• Profit-sharing plans.
• 401(k) savings plan with company match.
• Paid vacation and sick days.
• Paid holidays.
• Paid wellness day.
• Community Time Off for volunteering.
• Employee Recognition Program.
• Educational reimbursement and career development programs.
• Employee stock ownership plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED