Inside Sales Support
About The Position
The Inside Sales Support position provides responsive, organized support to Client Executives and clients throughout the sales process. The role coordinates opportunities, quotes, orders, renewals, customer requests, and communication across internal teams and business partners. This role is focused on coordination, service, accuracy, and follow-through. It can provide a foundation for a career in IT sales through exposure to clients, technology solutions, and sales processes, while primarily focusing on sales support and coordination. Any future move into a sales position depends on the employee’s interests and qualifications, business needs, and available opportunities, and is not guaranteed. The position is intended for candidates in or near Louisville, Jasper, Evansville, Bloomington, or Indianapolis. Travel may be required as needed, but is less than 10%.
Requirements
- Associate degree or equivalent relevant experience.
- Strong communication, organization, and customer-service skills.
- Willingness to learn the company’s systems, products, and procedures.
- Clear, professional written and verbal communication.
- Strong organization, attention to detail, and follow-through.
- Customer-focused approach and willingness to help resolve questions or coordinate solutions.
- Dependability, accountability, and ability to work collaboratively.
- Curiosity and willingness to learn new processes, tools, products, and services.
- Practical problem-solving skills and willingness to ask questions when needed.
- Ability to manage multiple requests and adjust priorities in a changing environment.
- Comfort working with computers and business software.
- Interest in technology and in learning how an IT solutions provider supports its clients.
- Ability to build positive working relationships with clients, colleagues, manufacturers, vendors, and distribution partners.
Nice To Haves
- Experience in customer service, administration, sales assistance, purchasing, or another client-facing role.
- Associate or bachelor’s degree in Information Technology, Computer Science, or a related field.
- Experience with Microsoft Excel, Outlook, or other business software.
- Familiarity with a CRM system, such as ConnectWise or Salesforce.
- Familiarity with quoting tools, such as QuoteWerks or Quosal, or financial and order-management systems such as Dynamics or Great Plains.
- Experience or interest in the IT industry, sales operations, purchasing, or technology.
- Manufacturer training or certifications, such as Cisco, HPE, or VMware.
- Experience with CRM, quoting, or order-management tools.
Responsibilities
- Provide day-to-day support to assigned Client Executives and their clients.
- Respond promptly and professionally to requests from clients, Client Executives, vendors, and internal teams.
- Assist with new client setup and maintain accurate client and opportunity documentation.
- Create, update, and maintain opportunity records in the CRM, following established processes.
- Prepare client-facing quotes for products and services, with guidance as needed.
- Coordinate deal registration submissions, updates, and tracking with manufacturers and partners.
- Coordinate with vendors and distribution partners on behalf of Client Executives when needed.
- Place and track orders, and communicate order progress, shipping status, and estimated arrival dates to clients.
- Help coordinate communication between Client Executives and internal teams, including Solution Architects, Project Managers, and Delivery Engineers.
- Provide process, pricing, and product information, or route questions to the appropriate person.
- Assist with return merchandise authorization (RMA) requests.
- Help address invoice or payment questions by coordinating with the appropriate internal team.
- Track renewal dates and assist with renewal quotes and timely client communication.
- Support account planning and research to help Client Executives identify potential needs and opportunities within existing accounts.
- Assist with research and preparation supporting new-client development when requested.
- Provide backup support to other Sales Support team members as needed.
- Participate in structured training, self-paced learning, and educational activities to build knowledge of company processes, products, and services.
- Share process knowledge and assist with training other team members as experience and responsibilities allow.
- Perform other related duties as assigned.
- Travel as needed, but less than 10%.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
