Inside Sales Support

Graybar • Indianapolis, IN

1d

About The Position

The Inside Sales Support role serves as a key customer contact and liaison, helping ensure customer satisfaction through ongoing interactions. The position involves entering orders, handling requests, providing timely and courteous support, and contributing to sales by promoting Graybar goods and services during inbound calls. It also supports product selection and application and coordinates a range of customer service requests.

Requirements

• Strong communication skills.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• High school education.

Nice To Haves

• Some retail or counter sales experience.
• A two-year or four-year degree.

Responsibilities

• Ensure every customer experience is top-notch in quality.
• Handle incoming and outgoing customer calls and written correspondence professionally and promptly, following up on customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support with product selection and application.
• Coordinate customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims.

Benefits

• Medical, dental, vision, and prescription drug plan options.
• Life insurance coverage for employees, with family coverage options.
• Flexible Spending Accounts.
• Disability benefits at no cost to employees.
• Profit sharing plans.
• 401(k) savings plan with company match.
• Paid vacation and sick days.
• Paid holidays.
• Paid wellness day.
• Community Time Off for volunteering.
• Predictable work schedules, with no weekends or nights for most roles.
• Employee Recognition Program.
• Educational Reimbursement and Career Development Programs.
• Employee stock ownership plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED