Inside Sales Support

Hoffman & Hoffman • Atlanta, GA

2d

About The Position

The Inside Sales Support role provides sales leads and sales support to the Service Sales Representative. The employee identifies customer needs and provides solutions intended to address customer issues and generate referral-based sales. The role supports sales staff with research, estimates, quotes, presentations, customer education, and sales reporting, while following company sales and customer-care standards. It also requires transferring complete job information to the operations department and supporting quality checks on completed jobs.

Hoffman Mechanical Solutions, a division of Hoffman & Hoffman, Inc., focuses on providing innovative HVAC solutions through superior design and customer service. The company is 100% employee-owned through an Employee Stock Ownership Plan (ESOP); this is a company-funded retirement benefit in addition to 401(k) options for employee contributions.

Requirements

• At least 2 years of experience in inside sales or account management; HVAC, construction, or service experience is preferred.
• Bachelor’s degree; engineering, math, or science is preferred.
• Strong verbal and written communication skills by phone, email, and in person.
• Excellent organizational skills, proactive thinking, and ability to prioritize work.
• High attention to detail and accuracy.
• Professional appearance.
• Mechanical inclination and a strong understanding of sales psychology.
• Organizational and sales pipeline management skills.
• Strong customer service, time management, problem-solving, and analytical thinking skills.
• Ability to work independently and with a team and consistently meet deadlines.
• Well-organized and proactive approach.
• Comfort interacting with people at all levels, including clients.
• Ability to manage multiple projects in a fast-paced environment.
• Ability to build relationships, including remotely, and strong interpersonal skills.
• Ability to provide prompt solutions and responsive, superior customer service.
• Ability to use Excel, Word, Outlook, and basic computer tools, or learn them quickly.
• Valid driver’s license.

Nice To Haves

• Experience in HVAC, construction, or service.
• A bachelor’s degree in engineering, math, or the sciences.

Responsibilities

• Mine information to help sales staff be successful.
• Prepare estimates and quote letters for sales staff as needed.
• Drive new sales professionally and in accordance with the company’s integrity and customer-care standards.
• Determine customer needs and provide solutions that address customer issues and generate referral-based sales.
• Assist with sales presentations using approved company materials and methods.
• Educate potential customers on value.
• Refine communication skills and improve customer satisfaction processes.
• Participate in training and demonstrate retention and field-level application of the knowledge and skills gained.
• Transfer required information and communications after calls, including job pictures, notes, and drawings, to help the operations department deliver installations.
• Complete required sales reporting, answer questions that arise, and return to completed jobs for quality checks and to plant referral seeds.
• Follow company procedures for generating referrals.
• Participate in sales meetings.
• Represent the company professionally and in accordance with its integrity and customer-care standards.
• Perform other duties as assigned.

Benefits

• Company-funded Employee Stock Ownership Plan (ESOP) retirement benefit.
• 401(k) options for employee contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level