Inside Sales/Store Manager

OSC•Appleton, WI

15h

About The Position

The Inside Sales/Store Manager is responsible for the branch’s day-to-day internal operations, selling welding equipment and supplies, and maintaining inventory in the warehouse and retail store. The role supports Outside Sales Representatives, fields incoming calls, routes callers to appropriate personnel, and processes incoming and outgoing shipments to ensure their accuracy, completeness, and condition. The position also involves customer sales and service, order creation and delivery-schedule communication, assistance with customer quotes and questions, inventory and product labeling, cylinder transactions, and gas-program sales. The manager handles store opening and closing, till reconciliation, building issues, warehouse organization, shipment preparation, and maintaining a clean and safe building. Additional duties include filling customer gas and dry-ice orders, occasional deliveries, and other projects assigned by a supervisor.

Requirements

High school diploma or equivalency.
Proficient computer skills, including Microsoft Word, Excel, and Outlook.
Ability to work as a team player, communicate well, and work effectively with others.
Professionalism, excellent interpersonal skills, and the ability to adjust and interact with personnel at all levels.
Organization, good reasoning skills, math aptitude, and time-management skills.

Nice To Haves

Previous customer service and sales experience.
Basic knowledge of the welding and gases industry.
CDL Class B with Hazardous Materials Endorsement.
DOT health card, or ability to obtain one.

Responsibilities

Communicate and cultivate OSC Core Values internally and externally.
Attend and participate in biweekly L-10 meetings.
Sell welding equipment and supplies using technical knowledge.
Manage daily branch operations, including opening and closing the store, reconciling the cash balance in the till, and working with the building owner on building issues.
Field incoming calls and direct them to appropriate personnel.
Create customer orders and communicate delivery schedules.
Work with the Sales Department on customer quotes, questions, and orders.
Consult technical books and manuals and share information with employees and customers.
Help customers expedite or locate missing, misrouted, delayed, or damaged merchandise and address other customer complaints.
Handle cylinder transactions and sell OSC gas programs.
Maintain store inventory levels and ensure products are properly labeled.
Assemble products for demonstration displays.
Maintain building cleanliness and safety for employees, customers, vendors, and visitors.
Load and unload delivery vehicles using appropriate equipment, including forklifts, and maintain warehouse organization.
Inspect vendor deliveries for product damage and notify management of defects.
Prepare daily customer shipments and deliveries by picking and packaging materials, labeling shipments, and completing paperwork.
Perform special projects assigned by a supervisor.
Fill gases and dry ice for customer orders.
Make occasional one-off deliveries as required by customers.
Operate a company vehicle professionally and safely while following traffic rules.