Inside Sales Specialist

STOBER DRIVES INC•Maysville, KY

16h•Onsite

About The Position

The Inside Sales Specialist performs a broad range of duties focused on providing customers with a strong buying experience and growing STOBER revenue. The role involves identifying appropriate solutions, communicating STOBER’s value, processing quotes and orders, handling customer inquiries, following up on quotes and leads, and using CRM data to serve customers effectively. The specialist supports STOBER’s Purpose, Vision, Mission, Values, and Metrics. The position serves as a single point of contact for regional customers and balances phone calls, email, and chat. It requires technical product knowledge, accurate and timely quote and order processing, customer data entry and retrieval, and ongoing product and professional development. Some travel with the Outside Sales Team is required.

Requirements

Sales or customer service experience.
Ability to use hands and fingers to handle or feel, reach with hands and arms, and talk or hear.
Ability to stand, walk, stoop, kneel, crouch, or crawl as required.
Ability to sit frequently and fly in an airplane.
Ability to occasionally lift or move objects weighing up to 25 pounds.
Required vision abilities include close, distant, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

AA/AAS in Business.
CRM and ERP experience.

Responsibilities

Follow up on leads and quotes, guide customers through the buying process, and contribute to revenue growth.
Act as an expert consultant to improve quote-to-order conversion.
Help customers identify suitable technical drive solutions.
Meet the warranty return goal of less than 0.5%.
Answer calls within three rings 95% of the time.
Ensure pricing is correct 100% of the time and provide timely quotes and quote follow-up.
Enter, navigate, and extract customer data in the CRM.
Enter quote and order information in SAP.
Serve as the single point of contact for regional customers and manage phone, email, and chat communications with appropriate etiquette.
Use Outlook, Excel, Word, and communication and sales tools including SAP, FITS, TL, Braintrust, and STOBERU.
Attend training opportunities to learn STOBER products and develop product knowledge, including catalog knowledge, nomenclature, and product identification.
Use the web to locate and send customers product information such as assembly instructions, oil levels, and dimensional data.
Develop proficiency with leadership tools, especially TL, and implement them regularly.
Participate in formalized learning in leadership, interpersonal skills, technical topics, and STOBER policies.
Travel with the Outside Sales Team as needed.