Inside Sales Specialist-Pap Re-Supply

VieMed Healthcare•Lafayette, LA

71d•Onsite

About The Position

This role is responsible for managing a high volume of inbound/outbound calls in a fast-paced environment, documenting all interactions in the CRM, and generating resupply orders by selling offered products. The specialist will support department marketing and sales goals, identify opportunities to increase revenue and improve customer satisfaction, and obtain/verify patient demographic and insurance information. They will also explain insurance benefits, collect payments, answer patient questions, prioritize urgent orders, and serve as a resource to external customers to resolve patient issues. The role involves using communication systems, participating in meetings, and resolving customer complaints, escalating unresolved issues as needed. Other duties may be assigned.

Requirements

High School Diploma required
Proficient computer skills and knowledge of Microsoft Office.
One (1) year of work-related experience in healthcare, administration, insurance, customer service, or management regardless of industry.

Nice To Haves

Associate’s degree from an accredited college is preferred.
B2B or B2C sales experience is preferred
Excellent verbal and written communication skills and customer service skills.
Product knowledge of CPAP equipment and services.
Self-motivated with a strong drive for sales results.
Ability to work independently and collaboratively within a team.
Strong analytical and problem-solving skills with attention to detail.
Possesses mental alertness and ability to properly handle confidential information.
Bilingual (English/Spanish) is a plus

Responsibilities

Manage a high volume of inbound/outbound calls in a fast-paced environment; document all call activity and patient/referral interactions in the CRM in real time.
Generate resupply orders by selling all offered products and meeting or exceeding daily, weekly, and monthly call-volume, sales, and conversion targets.
Support department marketing and sales goals through creative problem-solving, sound decision-making, and recommendations to leaders.
Identify and propose programs/initiatives that increase revenue, reduce costs, and/or improve customer and patient satisfaction.
Obtain and verify patient demographic and insurance information, including eligibility codes and fees, to ensure accurate and timely processing of supply program orders.
Explain insurance benefits, coverage guidelines, and financial responsibility for non-covered items; collect patient credit card information and potential payments; answer patient questions and suggest alternative equipment when reimbursement limitations apply.
Prioritize urgent or emergency orders and ensure patient needs are met through accurate, timely order completion.
Serve as a resource to external customers to resolve patient issues, coordinating with operational teams to ensure optimal patient and referral source outcomes.
Use team/company communication systems and participate in meetings as requested; diagnose and resolve customer complaints, escalating unresolved issues to the Direct of Inside Sales with complete documentation.
Other duties as assigned.