Re-Engagement Specialist

Preventive Measures • US,

7d

About The Position

The Re-Engagement Specialist conducts in-person outreach to clients who have been disengaged from services for more than thirty days. The role's primary objective is to re-engage clients and encourage them to resume using services provided by Preventive Measures. The specialist works with clients to provide support, information, and assistance in addressing barriers to re-engagement. The position calls for excellent communication skills, empathy, and proactive problem-solving.

The specialist maintains positive, cooperative, and mutually supportive relationships with their supervisor and administrative, peer, and support staff, while establishing professional rapport with clients. The role also involves showing initiative, enthusiasm, and positive interpersonal skills when working with clients and colleagues.

Requirements

• High school diploma or equivalent.
• Excellent interpersonal and communication skills, including the ability to engage effectively with diverse populations.
• Strong problem-solving and decision-making abilities.
• Empathy and compassion toward individuals facing challenges or barriers to accessing services.
• Proficiency using technology for documentation and communication.
• Valid driver's license and access to reliable transportation.

Nice To Haves

• Previous experience in customer service, outreach, or community engagement roles is highly desirable.

Responsibilities

• Conduct in-person visits to the homes of clients who have been disengaged from services for more than thirty days.
• Establish rapport and build trust with clients through active listening and empathetic communication.
• Assess reasons for disengagement and identify barriers to re-engagement.
• Provide information about available services, benefits, and resources to encourage clients to resume using the organization's offerings.
• Collaborate with internal teams to address concerns or issues raised by clients during outreach.
• Develop personalized re-engagement plans that outline steps and strategies to overcome barriers and facilitate clients' return to services.
• Maintain accurate documentation of interactions, including progress notes, outcomes, and follow-up actions.
• Monitor and track client progress toward re-engagement goals and provide ongoing support as needed.
• Collaborate with community partners and stakeholders to leverage resources that may help with re-engagement.
• Stay updated on industry trends, best practices, and relevant regulations related to client engagement.
• Maintain positive, cooperative, and mutually supportive relationships with the supervisor and administrative, peer, and support staff.
• Establish professional rapport with clients and demonstrate initiative, enthusiasm, and positive interpersonal skills.
• Follow policies and procedures, complete administrative tasks correctly and on time, support organizational goals and values, and respect diversity.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED