Inside Sales & Service Representative

Hajoca•Fuquay-Varina, NC

About The Position

The Inside Sales & Service Representative provides customer service and supports sales through telephone transactions and in-person interactions at the Profit Center. The role works with the Profit Center Manager to establish revenue and margin targets and is responsible for meeting or exceeding sales targets. It also supports Counter and Outside Sales activities and other Profit Center operations. The representative builds relationships with existing customers, develops new customer opportunities, identifies value-added services, and recommends solutions. The role processes sales orders and bids, assists customers picking up orders, and investigates and resolves customer issues, pricing deductions, and material returns in accordance with company policy. The representative communicates potential customer credit risks to the Profit Center Manager and Credit Manager, completes assigned safety and compliance training, and performs other related duties as assigned.

Requirements

At least 1 year of experience in customer service or inside sales; contractor sales experience is preferred.
Effectively use Microsoft Office software, including Outlook, Word, and Excel, for email, weekly sales plans, call reports, customer contact files, and customer data analysis.
Demonstrate outstanding customer service, telephone and verbal communication, and listening skills.
Demonstrate product knowledge to answer customer questions and identify upselling or cross-selling opportunities.
Build relationships and trust with customers and vendors through open, interactive communication.
Ask probing questions to understand customer needs, overcome objections with profitable recommendations, explain value-added services, and ask for and close the sale.
Build positive working relationships and promote teamwork with coworkers.
Learn and operate computer systems used to process orders.
Learn to operate warehouse material-handling equipment.
Read, write, speak, and understand English.
Perform addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.

Nice To Haves

Two years of experience in fire protection.
Knowledge of products sold in the Profit Center.
Stock listing experience.

Responsibilities

Meet or exceed sales targets established by the Manager.
Work with the Profit Center Manager to establish revenue and margin targets.
Accurately process sales orders and bids generated through telephone sales transactions.
Assist customers who pick up orders at the Profit Center.
Grow sales with existing customers and serve as a trusted advisor.
Generate leads that develop into new customers.
Identify opportunities for value-added services and explain the company’s solutions.
Investigate and resolve customer problems, pricing deductions, and material returns in a timely manner and according to company policy and procedure; follow up to confirm resolution and customer satisfaction.
Support Counter and Outside Sales activities and other Profit Center activities as part of the team.
Communicate customer business changes that might create credit risk to the Profit Center Manager and Credit Manager.
Complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by the immediate supervisor or other management.