Inside Sales & Service Representative

Hajoca Corporation•Wilmington, DE

10d•$40,000 - $60,000•Onsite

About The Position

Weinstein Supply, a Hajoca Corporation trade name, is hiring an Inside Sales & Service Representative at its Wilmington, Delaware location. The role focuses on meeting sales targets, processing telephone sales orders and bids, assisting customers at the Profit Center, growing existing accounts, generating new leads, and recommending value-added solutions. The representative also resolves customer issues and supports the wider Profit Center team. The ideal candidate has customer service or inside sales experience, preferably in contractor sales, and knowledge of products sold at the Profit Center. They should be comfortable using Microsoft Office and order-processing systems, communicating effectively, building customer relationships, identifying customer needs, and closing sales. The position also requires learning to operate warehouse material-handling equipment and the ability to read, write, speak, and understand English and perform basic arithmetic. The stated pay range is $40,000 to $60,000 per year. Hajoca describes a profit-sharing program and offers benefits that vary by eligibility and employment arrangement. Full-time benefits for team members working at least 30 hours per week include medical, dental, vision, and prescription coverage; accident, hospital indemnity, and critical care coverage; life insurance and long-term disability; pre-tax accounts; paid vacation, holidays, and sick time; paid pregnancy and parental leave; and a paid community-service day. Benefits listed for full-time and part-time team members include a 401(k), a retirement cash account with company contributions, training programs, a wellness program, employee discounts, and college tuition benefits.

Requirements

At least 1 year of experience in customer service or inside sales.
Effectively use Microsoft Office software, including Outlook, Word, and Excel, for communication, sales plans, call reports, customer files, and customer data analysis.
Demonstrate customer service, telephone and verbal communication, and listening skills.
Build relationships and trust with customers and vendors through open and interactive communication.
Ask questions to understand customer needs, overcome objections with profitable recommendations, explain value-added services, and close sales.
Build positive working relationships and encourage teamwork with co-workers.
Learn and operate computer-related order-processing systems.
Learn to operate warehouse material-handling equipment.
Read, write, speak, and understand English.
Perform addition, subtraction, multiplication, and division with whole numbers, common fractions, and decimals.

Nice To Haves

Contractor sales experience.
Knowledge of products sold in the Profit Center.
Product knowledge to answer customer questions and identify upselling or cross-selling opportunities.

Responsibilities

Meet or exceed sales targets established by the Manager.
Work with the Profit Center Manager to establish revenue and margin targets.
Accurately process sales orders and bids generated through telephone sales transactions.
Assist customers who pick up orders at the Profit Center.
Grow sales with existing customers and serve as their trusted advisor.
Generate leads that develop into new customers.
Identify opportunities for value-added services and explain the company’s solutions.
Investigate and resolve customer problems, address pricing deductions and material returns in accordance with company policy, and follow up to confirm resolution and customer satisfaction.
Support Counter and Outside Sales activities and other Profit Center activities as part of the team.
Communicate customer business changes that might pose a credit risk to the Profit Center Manager and Credit Manager.
Complete required safety and compliance training programs.
Perform other reasonably related duties assigned by the immediate supervisor or other management.

Benefits

Profit-sharing program offering team members an opportunity to earn a direct share of annual profits.
Medical, dental, vision, and prescription coverage for eligible full-time team members.
Accident, hospital indemnity, and critical care coverage for eligible full-time team members.
Life insurance and long-term disability coverage for eligible full-time team members.
Pre-tax accounts for healthcare, dependent care, and commuter benefits for eligible full-time team members.
Paid vacation, holidays, and sick time for eligible full-time team members.
Paid pregnancy and parental leave for eligible full-time team members.
Paid day of community service for eligible full-time team members.
401(k) for full-time and part-time team members.
Retirement cash account with company contributions for full-time and part-time team members.
Targeted training programs focused on personal and professional growth.
Company wellness program.
Employee discounts.
College tuition benefits.