Inside Sales & Service Representative

Hajoca•Wilmington, DE

About The Position

The Inside Sales & Service Representative supports sales and customer service at a Profit Center. The role meets or exceeds sales targets, works with the Profit Center Manager to establish revenue and margin targets, and processes sales orders and bids from telephone transactions. The representative assists customers picking up orders, develops existing customer relationships, generates leads for new customers, and identifies opportunities for value-added services and additional sales. The position also investigates and resolves customer issues, pricing deductions, and material returns in accordance with company policy, following up to ensure resolution and customer satisfaction. It supports Counter and Outside Sales and other Profit Center activities, communicates potential customer credit risks to the Profit Center Manager and Credit Manager, completes assigned safety and compliance training, and performs other related duties as assigned.

Requirements

At least 1 year of experience in customer service or inside sales; contractor sales experience preferred.
Effectively use Microsoft Office software, including Outlook, Word, and Excel, for communication, sales plans, call reports, customer contact files, and customer data analysis.
Demonstrate strong customer service, telephone and verbal communication, and listening skills.
Demonstrate product knowledge to answer customer questions and identify upselling or cross-selling opportunities.
Build trust and influential relationships with customers and vendors through open, interactive communication.
Ask probing questions to understand customer needs, overcome objections with profitable solutions, explain value-added services, and close sales.
Build positive working relationships and promote teamwork with coworkers.
Learn and operate computer-related systems used to process orders.
Learn to operate warehouse material-handling equipment.
Read, write, speak, and understand English.
Perform addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.

Nice To Haves

Contractor sales experience.
Knowledge of products sold in the Profit Center.

Responsibilities

Meet or exceed sales targets established by the Manager.
Work with the Profit Center Manager to establish revenue and margin targets.
Accurately process sales orders and bids generated through telephone sales transactions.
Assist customers who pick up their orders at the Profit Center.
Grow sales with existing customers and serve as a trusted advisor.
Generate sales leads that develop into new customers.
Identify opportunities for value-added services and explain the company’s solutions.
Investigate and resolve customer problems, pricing deductions, and material returns in accordance with company policy and procedures; follow up to ensure resolution and customer satisfaction.
Support Counter and Outside Sales activities and other Profit Center activities as part of the team.
Communicate customer business changes that might create credit risk to the Profit Center Manager and Credit Manager.
Complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by the immediate supervisor or other management.