Inside Sales & Service Representative

Hajoca•Casper, WY

13d

About The Position

The Inside Sales & Service Representative provides customer service and drives sales by processing telephone sales transactions, supporting customers collecting orders at the Profit Center, and developing relationships with new and existing customers. The role works with the Profit Center Manager to establish revenue and margin targets and supports Counter Sales, Outside Sales, and other Profit Center activities. The representative also investigates and resolves customer issues, follows Company policies and procedures, communicates potential customer credit risks, and completes assigned safety and compliance training.

Requirements

At least 1 year of experience in customer service or inside sales.
Effectively use Microsoft Office software, including Outlook, Word, and Excel.
Demonstrate outstanding customer service, telephone and verbal communication, and listening skills.
Demonstrate product knowledge to answer customer questions and identify upselling or cross-selling opportunities.
Build influential relationships and trust with customers and vendors through open and interactive communication.
Ask probing questions to understand customer needs, overcome objections with profitable recommendations, explain value-added services, and close sales.
Build positive working relationships and inspire teamwork with coworkers.
Learn and operate computer-related order-processing systems.
Learn to operate warehouse material-handling equipment.
Read, write, speak, and understand English.
Perform arithmetic using whole numbers, common fractions, and decimals.

Nice To Haves

Contractor sales experience.
Knowledge of products sold in the Profit Center.

Responsibilities

Meet or exceed sales targets established by the Manager.
Work with the Profit Center Manager to establish revenue and margin targets.
Accurately process Sales Orders and Bids generated through telephone sales transactions.
Assist customers who pick up their orders at the Profit Center.
Find ways to grow sales with existing customers and become their trusted advisor.
Generate sales leads that develop into new customers.
Identify opportunities for value-added services and explain the company’s solutions.
Investigate and resolve customer problems, address pricing deductions and material returns in a timely manner and according to Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
Support Counter and Outside Sales activities and all Profit Center activities as part of the Profit Center team.
Communicate changes in a customer’s business that might cause a credit risk to the Profit Center Manager and Credit Manager.
Complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by the immediate supervisor and other management.
Use Microsoft Office software, including Outlook, Word, and Excel, to communicate by email, maintain weekly sales plans, call reports, and customer contact files, and analyze customer data.
Provide customer service and communicate effectively by telephone and verbally, while listening attentively.
Use product knowledge to answer customer questions and identify upselling or cross-selling opportunities.
Build relationships and trust with customers and vendors through open, interactive communication.
Ask questions to understand customer needs, overcome objections by recommending profitable solutions, explain value-added services, and ask for and close the sale.
Build positive working relationships and encourage teamwork with coworkers.
Learn and operate computer-related systems used to process orders.
Learn to operate warehouse material-handling equipment.