Inside Sales & Service Representative

Hajoca Corporation•Las Vegas, NV

3d•$18 - $23

About The Position

Kellys Pipe & Supply, a Hajoca Corporation trade name, is seeking an Inside Sales & Service Representative for its Las Vegas, Nevada location. The role focuses on meeting sales targets, accurately processing sales orders and bids, assisting customers, developing sales with existing and new customers, and providing solutions that build customer relationships and satisfaction. The representative also supports counter, outside sales, and other Profit Center activities while working with the Profit Center Manager and communicating potential customer credit risks to the Profit Center and Credit Managers. The position pays $18 to $23 per hour. Hajoca describes its decentralized Profit Center model as a team-oriented business environment. Compensation includes a Profit-Sharing Program, and benefits vary according to the number of hours worked and may differ for employees covered by a collective bargaining agreement or employed through an intern program. Employment is contingent upon pre-employment drug screening and successful completion of a criminal background investigation, subject to applicable law.

Requirements

At least 1 year of experience in customer service or inside sales.
Read, write, speak, and understand English.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to learn and operate computer-related systems used to process orders.
Ability to learn to operate warehouse material-handling equipment.
Ability to use Microsoft Office software, including Outlook, Word, and Excel, for communication, sales plans, call reports, customer contact files, and customer data analysis.
Strong customer service, telephone and verbal communication, and listening skills.
Ability to build relationships and trust with customers and vendors through open, interactive communication.
Ability to ask questions to understand customer needs, address objections, recommend profitable solutions, explain value-added services, and close sales.
Ability to build positive working relationships and foster teamwork with coworkers.

Nice To Haves

Contractor sales experience.
Knowledge of products sold in the Profit Center.
Product knowledge to answer customer questions and identify opportunities to upsell or cross-sell.

Responsibilities

Meet or exceed sales targets established by the Manager.
Work with the Profit Center Manager to establish revenue and margin targets.
Accurately process sales orders and bids generated through telephone sales transactions.
Assist customers who pick up their orders at the Profit Center.
Find ways to grow sales with existing customers and become their trusted advisor.
Generate sales leads that develop into new customers.
Identify opportunities for value-added services and explain the company’s solutions.
Investigate and resolve customer problems, address pricing deductions and material returns promptly in accordance with company policy, and follow up to ensure resolution and customer satisfaction.
Support Counter and Outside Sales activities and other Profit Center activities as part of the team.
Communicate customer business changes that might cause credit risk to the Profit Center Manager and Credit Manager.
Complete required safety and compliance training programs.
Perform other reasonably related duties as assigned by the immediate supervisor or other management.

Benefits

Profit-Sharing Program with an opportunity to receive an annual share of profits.
Medical, dental, vision, and prescription coverage for full-time team members working 30 or more hours per week.
Accident, Hospital Indemnity, and critical care coverage for full-time team members working 30 or more hours per week.
Life insurance and Long Term Disability for full-time team members working 30 or more hours per week.
Pre-tax accounts for healthcare, dependent care, and commuter benefits for full-time team members working 30 or more hours per week.
Paid vacation, holidays, and sick time for full-time team members working 30 or more hours per week.
Paid pregnancy and parental leave for full-time team members working 30 or more hours per week.
Paid day of community service for full-time team members working 30 or more hours per week.
401(k) for full-time and part-time team members.
Retirement cash account with company contributions for full-time and part-time team members.
Targeted training programs focused on personal and professional growth for full-time and part-time team members.
Company wellness program for full-time and part-time team members.
Employee discounts for full-time and part-time team members.
College tuition benefits for full-time and part-time team members.