Inside Sales & Service Representative

Hajoca Corporation • Fuquay-Varina, NC

6d

About The Position

Hajoca Corporation is a privately held wholesale distributor of plumbing, heating and cooling, and industrial supplies. The company operates in a decentralized environment through local Profit Centers, each led by a Profit Center Manager. Hajoca is hiring an Inside Sales & Service Representative for its Fuquay-Varina, North Carolina location.

The representative provides excellent customer service while meeting sales targets, processing telephone-generated sales orders and bids, assisting customers picking up orders, and building lasting relationships with new and existing customers. The role works with the Profit Center Manager on revenue and margin targets and supports Counter and Outside Sales and other Profit Center activities. It also involves resolving customer issues, communicating potential credit risks, completing assigned safety and compliance training, and performing related duties as assigned.

This position is suited to a service-oriented salesperson who can learn Profit Center products and systems, identify customer needs, recommend profitable solutions, and close sales. Hajoca offers competitive compensation and a profit-sharing program, along with benefits that vary by eligibility and employment status. Full-time benefits are available to team members working 30 or more hours per week; some benefits are offered to both full- and part-time team members.

Requirements

• At least 1 year of experience in customer service or inside sales; contractor sales preferred.
• Effectively use Microsoft Office software, including Outlook, Word, and Excel, for email communication, weekly sales plans, call reports, customer contact files, and customer data analysis.
• Demonstrate strong customer service, telephone and verbal communication, and listening skills.
• Use product knowledge to answer customer questions and identify upselling and cross-selling opportunities.
• Build trusting relationships with customers and vendors through open, interactive communication.
• Ask questions to understand customer needs, overcome objections with profitable recommendations, explain value-added services, and close sales.
• Build positive working relationships and support teamwork with coworkers.
• Learn and operate computer systems used to process orders.
• Learn to operate warehouse material-handling equipment.
• Read, write, speak, and understand English.
• Perform addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.

Nice To Haves

• Two years of experience in fire protection.
• Knowledge of products sold in the Profit Center.
• Stock listing experience.

Responsibilities

• Meet or exceed sales targets established by the Manager.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Accurately process sales orders and bids generated through telephone sales transactions.
• Assist customers who pick up their orders at the Profit Center.
• Grow sales with existing customers and become a trusted advisor to them.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and explain the company’s solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns promptly and according to company policy, and follow up to confirm resolution and customer satisfaction.
• Support Counter and Outside Sales activities and other Profit Center activities as part of the team.
• Communicate changes in customers’ businesses that might pose a credit risk to the Profit Center Manager and Credit Manager.
• Complete required safety and compliance training programs.
• Perform other reasonably related duties as assigned by the immediate supervisor or other management.

Benefits

• Competitive starting wage and a Profit-Sharing Program that provides eligible team members an annual share of profits.
• Medical, dental, vision, and prescription coverage for full-time team members working 30 or more hours per week.
• Accident, Hospital Indemnity, and critical care coverage for full-time team members working 30 or more hours per week.
• Life insurance and Long Term Disability for full-time team members working 30 or more hours per week.
• Pre-tax accounts for healthcare, dependent care, and commuter benefits for full-time team members working 30 or more hours per week.
• Paid vacation, holidays, and sick time for full-time team members working 30 or more hours per week; sick time is also offered to part-time team members as required by state law.
• Paid pregnancy and parental leave for full-time team members working 30 or more hours per week.
• Paid day of community service for full-time team members working 30 or more hours per week.
• 401(k) for full-time and part-time team members.
• Retirement cash account with company contributions for full-time and part-time team members.
• Targeted training programs focused on personal and professional growth for full-time and part-time team members.
• Company wellness program for full-time and part-time team members.
• Employee discounts for full-time and part-time team members.
• College tuition benefits for full-time and part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed