Inside Sales & Service Representative

Hajoca Corporation•Casper, WY

15d•$25 - $28

About The Position

Keenan Supply, a Hajoca Corporation trade name, is hiring an Inside Sales & Service Representative at its Casper, Wyoming location. The role focuses on meeting sales goals, processing telephone-generated sales orders and bids, helping customers at the Profit Center, and building lasting relationships with existing and prospective customers. The representative works with the Profit Center Manager on revenue and margin targets and supports Counter, Outside Sales, and other Profit Center activities. Pay is $25 to $28 per hour at this location. The position also involves resolving customer issues and returns, identifying sales and value-added service opportunities, communicating potential customer credit risks to management, and completing assigned safety and compliance training. Hajoca describes its culture as decentralized and relationship-focused, with Profit Centers operating as locally customized businesses. The company offers a profit-sharing program and compensation and benefit packages. Full-time benefits apply to team members working at least 30 hours per week; some benefits are also available to part-time team members. Employment is contingent on pre-employment drug screening and successful completion of a criminal background investigation.

Requirements

At least 1 year of experience in customer service or inside sales.
Effectively use Microsoft Office software, including Outlook, Word, and Excel, for communication, sales plans, call reports, customer contact files, and customer data analysis.
Demonstrate customer service, telephone and verbal communication, and listening skills.
Build relationships and trust with customers and vendors through open, interactive communication.
Ask questions to understand customer needs, address objections with profitable solutions, explain value-added services, and close sales.
Build positive working relationships and contribute to teamwork with coworkers.
Learn and operate computer systems used to process orders.
Learn to operate warehouse material-handling equipment.
Read, write, speak, and understand English.
Perform arithmetic using whole numbers, common fractions, and decimals.

Nice To Haves

Contractor sales experience.
Knowledge of products sold in the Profit Center.
Product knowledge to answer customer questions and identify upselling or cross-selling opportunities.

Responsibilities

Meet or exceed sales targets established by the Manager.
Work with the Profit Center Manager to establish revenue and margin targets.
Accurately process sales orders and bids generated through telephone sales transactions.
Assist customers who pick up orders at the Profit Center.
Grow sales with existing customers and serve as a trusted advisor.
Generate sales leads that develop into new customers.
Identify opportunities for value-added services and explain the company’s solutions.
Investigate and resolve customer problems, pricing deductions, and material returns in accordance with company policy; follow up to confirm resolution and customer satisfaction.
Support Counter and Outside Sales activities and other Profit Center activities as part of the team.
Inform the Profit Center Manager and Credit Manager of customer business changes that might create credit risk.
Complete required safety and compliance training programs.
Perform other reasonably related duties as assigned by the immediate supervisor or other management.

Benefits

Profit-sharing program offering team members an opportunity to earn a direct annual share of profits.
Medical, dental, vision, and prescription coverage for eligible full-time team members.
Accident, hospital indemnity, and critical care coverage for eligible full-time team members.
Life insurance and long-term disability coverage for eligible full-time team members.
Pre-tax healthcare, dependent care, and commuter accounts for eligible full-time team members.
Paid vacation, holidays, and sick time for eligible full-time team members.
Paid pregnancy and parental leave for eligible full-time team members.
Paid day of community service for eligible full-time team members.
401(k) for full-time and part-time team members.
Retirement cash account with company contributions for full-time and part-time team members.
Targeted training programs focused on personal and professional growth for full-time and part-time team members.
Company wellness program for full-time and part-time team members.
Employee discounts for full-time and part-time team members.
College tuition benefits for full-time and part-time team members.