Inside Sales Representative (Hybrid - Waltham, MA / Boston, MA)

Constant Contact • Boston, MA

1d • Hybrid

About The Position

Constant Contact is hiring an Inside Sales Representative to help small businesses, entrepreneurs, nonprofits, and individuals succeed through its digital marketing products. The role connects with prospective customers, assesses their business and marketing needs, and recommends suitable solutions. It operates in a fast-paced, one-call-close sales environment, converting warm leads into customers while building trusted relationships and meeting individual sales goals.

This is a hybrid position requiring three days per week at the assigned Waltham, Massachusetts, or Boston, Massachusetts, office. The first week of training takes place in person at the Waltham office. The company offers comprehensive training, ongoing coaching, and uncapped commissions, with opportunities for career growth and promotion.

Requirements

• Bachelor’s degree or at least one year of relevant sales experience.
• Ability to assess customer needs independently and translate them into relevant product recommendations.
• Comfort overcoming objections, addressing customer concerns, and asking for the sale.
• Motivation to work with a fast sales cycle, individual performance goals, and results-based rewards.
• Strong persuasive verbal and written communication skills, including the ability to explain the value of software solutions.
• Organization and ability to manage a high volume of leads and customer interactions.
• Coachability, adaptability, and willingness to adjust approach based on feedback and results.
• Passion for helping small businesses succeed.

Nice To Haves

• Sales experience in inside sales, technology, or a high-volume environment.
• Experience using Salesforce or another customer relationship management platform.

Responsibilities

• Manage a high volume of outbound calls to warm leads and convert qualified prospects into paying customers.
• Assess prospects’ business goals, challenges, and marketing opportunities.
• Recommend appropriate products and solutions and demonstrate their business value.
• Address questions, objections, and customer concerns throughout the sales process.
• Close new business in a fast-paced, one-call-close environment.
• Maintain knowledge of Constant Contact products, services, pricing, and promotions.
• Manage assigned leads and sales activities, maintaining accurate and timely records in Salesforce.
• Meet individual sales, conversion, productivity, and quality targets.
• Apply coaching and performance feedback to improve sales effectiveness and results.
• Deliver a positive and professional customer experience in every interaction.

Benefits

• Uncapped commission plan.
• Comprehensive training and ongoing coaching.
• Career growth and professional development opportunities.
• Generous paid time off policy.
• Competitive benefits package supporting the health and well-being of employees and their families.
• Hybrid work model combining remote work with access to office locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level