Inside Sales Representative (Hybrid - Waltham, MA / Boston, MA)

Constant Contact • Boston, MA

2d • $46,000 - $51,000 • Hybrid

About The Position

Constant Contact is seeking an Inside Sales Representative to connect with prospective customers, understand their business and marketing needs, and recommend solutions from its digital marketing product suite. This role works with warm leads in a fast-paced, one-call-close environment, converting qualified prospects into customers while building trusted relationships and meeting individual sales goals.

The position offers comprehensive training, ongoing coaching, and an uncapped commission plan. It is hybrid, requiring three days per week at the assigned Waltham, MA or Boston, MA office; the first week of training takes place in person at the Waltham office. The listed base salary is $46,000–$51,000, with $20,000 annual on-target commission earnings for achieving minimum quota. Top performers are reported to earn $125,000 or more annually in salary and commission.

Requirements

• Bachelor’s degree or at least one year of relevant sales experience; inside-sales, technology, or high-volume experience is preferred.
• Ability to assess customer needs independently and translate them into relevant product recommendations.
• Comfort overcoming objections, addressing customer concerns, and asking for the sale.
• Motivation to work in a fast sales cycle with individual performance goals and results-based rewards.
• Strong persuasive verbal and written communication skills, including the ability to explain the value of software solutions.
• Organization and ability to manage a high volume of leads and customer interactions.
• Coachability, adaptability, and willingness to adjust approaches based on feedback and results.
• Passion for helping small businesses succeed.

Nice To Haves

• Experience using Salesforce or another customer relationship management platform.

Responsibilities

• Manage a high volume of outbound calls to warm leads and convert qualified prospects into paying customers.
• Conduct needs assessments to understand prospects’ business goals, challenges, and marketing opportunities.
• Recommend appropriate products and solutions based on customer needs and explain their business value.
• Navigate questions, objections, and customer concerns throughout the sales process.
• Close new business in a fast-paced, one-call-close environment.
• Maintain strong knowledge of the company’s products, services, pricing, and promotions.
• Manage assigned leads and sales activities, maintaining accurate and timely records in Salesforce.
• Meet individual sales, conversion, productivity, and quality targets.
• Apply coaching and performance feedback to strengthen sales effectiveness and results.
• Deliver a positive and professional customer experience during every interaction.

Benefits

• Uncapped commission plan.
• Comprehensive training and ongoing coaching.
• Career growth and promotion opportunities.
• Professional development opportunities.
• Generous paid time off policy.
• Competitive benefits package supporting the health and well-being of employees and their families.
• Hybrid work model combining remote work with access to office locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level